Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Fawehinmi

Fairburn,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Atlanta, GA
04.2022 - 11.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Senior Resolution Specialist

Walmart.com
Atlanta, GA
02.2023 - 02.2024
  • Conducted detailed investigations into customer complaints to identify root causes and develop appropriate resolutions.
  • Monitored regulatory changes and industry trends to ensure adherence to all applicable laws, regulations and policies.
  • Developed and implemented dispute resolution strategies in collaboration with other departments.
  • Analyzed data from multiple sources to identify patterns of dispute activity or potential areas of risk.
  • Provided guidance on dispute resolution processes, procedures and best practices to junior team members.
  • Created reports summarizing findings from investigations into customer complaints.
  • Escalated unresolved disputes to higher-level personnel when necessary.

Appointment Scheduler

Cartvertising
Atlanta, GA
12.2019 - 04.2020
  • Greeted patients upon arrival and provided them with necessary paperwork.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Maintained accurate records of patient appointments in computer system.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Performed follow up calls to confirm scheduled appointments.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.

Education

High School Diploma -

Achievement Charter High School
Atlanta, GA
04-2017

Skills

  • Scheduling
  • Report Generation
  • Information Security
  • Account updating
  • Data Collection
  • Data Entry

Timeline

Senior Resolution Specialist

Walmart.com
02.2023 - 02.2024

Customer Service Representative

Teleperformance USA
04.2022 - 11.2024

Appointment Scheduler

Cartvertising
12.2019 - 04.2020

High School Diploma -

Achievement Charter High School

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Sade Fawehinmi