Sade Gatlin
Lee's Summit,MO
Summary
Experienced healthcare professional with a strong work ethic and a decade of experience in fast-paced, high-volume settings. Recognized for consistently delivering compassionate and professional care to patients. Proficient in performing skin puncture draws using a variety of needle gauges and collection techniques customized to meet individual patient needs. Dedicated and passionate job seeker with exceptional organizational skills, actively seeking a Clinical Medical Assistant position to continue honing current strengths and contribute to the success of a healthcare team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Saint Luke’s East Hospital
Lees Summit, MO
05.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Handle appproximately 40
Quality Control Technician II
Catalent Pharma Solutions
Kansas City, MO
03.2021 - 05.2023
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Adhered to federal guidelines for quality control inspection.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Tested and evaluated approximately 3-5 lots of product daily against specifications to reduce discrepancies.
Data Entry Specialist
TriWest Healthcare Alliance
Kansas City, MO
02.2019 - 12.2020
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed approximately 30 incoming calls, emails and incoming faxes per day from providers.
Certified Phlebotomy Technician
Cass Regional Medical Center
Harrisonville, MO
08.2018 - 02.2019
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Maintained high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Performed 30-40 venipunctures, finger sticks and heel sticks for both adult and pediatric patients per day.
Pre-Service Specialist
Cerner Corporation
Kansas City, MO
08.2017 - 08.2018
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Received, recorded, and addressed incoming and outgoing communication via telephone and emails
- Obtained approximately 50-60 payments from patients and scanned identification and insurance cards per day.
- Assisted with the implementation of new software systems to improve overall workflow and productivity within the department.
- Maintained accurate records of all customer interactions, ensuring seamless transition between departments when necessary.
Complex Authorization Specialist
Aerotek
Kansas City, MO
09.2016 - 08.2017
- appIdentified referral and authorization requirements of patients' insurance plans by using various online resources according to department workflows
- Input all patient data regarding claims and prior authorizations into the system accurately
- Protected patients' confidential information by following HIPAA guidelines
- Verified insurance eligibility and benefits and updated patients' insurance information
- Requested and prepared documentation required to support medical necessity for services being authorized.
General Clerk I
Serco Inc
Overland Park, KS
01.2015 - 09.2016
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Provided quality clerical support through data entry, documentation management, email correspondences
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Copied, scanned, and filed documents to maintain office records
Education
Clinical Medical Assistant Certificate Program - Certified Clinical Medical Assistant
University of Central Missouri (UCM)
Lee's Summit, MO09.2024
Certificate of Completion - Certified Phlebotomist
Wellspring School of Allied Health
Kansas City, MO01.2016
Certificate of Completion - Certified Nursing Assistant
Cass Career Center
Harrisonville, MO03.2014
High School Diploma -
Osceola High School
Osceola, Ar05.2005
Skills
- Order processing
- Quality Control
- Patient Communication
- Data processing
- File and Record Maintenance
- Insurance Verification
- Specimen Labeling Procedures
- Collecting Specimens
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Medical terminology knowledge
- Customer Service
- Patient Scheduling
- HIPAA Compliance
Certification
- NRCPT - Phlebotomy Technician
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
- BLS - Basic Life Support
Timeline
Phlebotomist
Saint Luke’s East Hospital
05.2023 - Current
Quality Control Technician II
Catalent Pharma Solutions
03.2021 - 05.2023
Data Entry Specialist
TriWest Healthcare Alliance
02.2019 - 12.2020
Certified Phlebotomy Technician
Cass Regional Medical Center
08.2018 - 02.2019
Pre-Service Specialist
Cerner Corporation
08.2017 - 08.2018
Complex Authorization Specialist
Aerotek
09.2016 - 08.2017
General Clerk I
Serco Inc
01.2015 - 09.2016
Clinical Medical Assistant Certificate Program - Certified Clinical Medical Assistant
University of Central Missouri (UCM)
Certificate of Completion - Certified Phlebotomist
Wellspring School of Allied Health
Certificate of Completion - Certified Nursing Assistant
Cass Career Center
High School Diploma -
Osceola High School