Sade' Gayle
Charlotte,NC
Summary
Dedicated and detail-oriented professional with a strong background in business management, customer service, and administrative support. Adept at managing office operations, ensuring compliance, and providing exceptional patient care. Possesses extensive knowledge in medical administration, strong communication skills, and a commitment to improving office efficiency. Currently pursuing a BA in Business Management with a 4.0 GPA Caring Mentor bringing over 5 years of experience in related roles. Passionate about working with individuals to support development of their abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.
Overview
8
8
years of professional experience
Work History
SMB OTM AND MENTOR
CHARTER COMMUNICATIONS SPECTRUM BUSINESS DEPARTMENT
05.2022 - Current
- Develops staffing plans to optimize resources
- Trains and assists new team members during onboarding process.
- Train, coach and counsel a team of 15 agents and rotated to work with different teams daily resulting in training over a 100 agents.
- Oversees performance metrics including productivity and quality standards
- Conducts or delegates audits for compliance with policies and standards
- Supports all creativity and innovative efforts to enhance the company's overall long term goals.
- Effectively sells Charter products and services, consistently achieving sales quotas
- Developed staffing plans resulting in a 20% increase in team productivity
- Mentored team members, resulting in a 25% decrease in turnover rate
- Conducted audits to ensure compliance with company policies, achieving 100% adherence to quality standards.
Administrative Processor and Document Counselor
Health Care Consultants
01.2020 - 07.2022
- Managed account receivables and coached clients on financial plans
- Ensured compliance with company policies and business solutions
- Provided customer service and educated clients on available options
- Mentored and developed plans in a fast-paced, customer-oriented environment
- Capitalized on company policies and business solutions
- Provided detailed auditing for compliance assurance.
Client Service Representative
TD Bank
01.2017 - 01.2020
- Provided account services and handled transactions efficiently
- Advised clients on banking services, including checking, money markets, business trusts, IRAs, and CDs.
- Top sales for mortgage, auto and personal loan approvals for 3 months.
Education
Business Management BA -
Strayer University
Superior Real Estate School
Associates in arts in Business Admin -
BMCC
01.2024
Skills
- Leadership
- Management
- Organization
- Innovative
- Communication
- Agility
- Problem Solving
- Initiative
- Productivity
- Result Driven
- Relationship Building
- Technology Skills
- Mentor
- Account Receivables
- Medical Billing and Coding
- Patient Scheduling
- Compliance Assurance
Contact
980-867-0573, personal, 646-258-8156, personal, Sadeg8805@gmail.com, personal, Sade.gayle@my.strayer.edu, school
Affiliations
- National Collegiate Scholar Nominated
Timeline
SMB OTM AND MENTOR
CHARTER COMMUNICATIONS SPECTRUM BUSINESS DEPARTMENT
05.2022 - Current
Administrative Processor and Document Counselor
Health Care Consultants
01.2020 - 07.2022
Client Service Representative
TD Bank
01.2017 - 01.2020
Business Management BA -
Strayer University
Superior Real Estate School
Associates in arts in Business Admin -
BMCC
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