Sade Hyman
Margate,USA
Summary
Dedicated Customer Service Representative with a proven track record of delivering exceptional service through active listening and effective problem-solving skills. Committed to understanding customer needs and fostering positive relationships to ensure a seamless experience that enhances customer satisfaction. Known for a proactive approach in addressing concerns and providing tailored solutions, contributing to increased loyalty and retention. Passionate about creating a welcoming environment that encourages open communication and trust.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Provider Customer Service Representative
Aetna, a CVS Health Company
Margate, FL, USA
01.2025 - Current
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Collaborated with healthcare providers to obtain necessary information and resolve claim discrepancies in a timely manner
- Maintained up-to-date knowledge of insurance policies, procedures, and regulations to accurately interpret coverage benefits for patients
- Collaborated with healthcare professionals such as doctors, nurses, pharmacists etc. ensuring accurate completion of required forms/documents needed for successful claim submissions
Resident Care Specialist
Watercrest Senior Living
Santa Rosa Beach, FL, USA
01.2024 - 12.2024
- Provide comprehensive assistance in personal care, meal preparation, and living space maintenance, ensuring a high quality of life for residents.
- Engage residents in maintaining their living environment, balancing support with encouragement for active participation in daily tasks.
- Develop creative approaches to integrate residents in household activities, enhancing their sense of purpose and belonging.
- Implement personalized care strategies, leading to improved resident satisfaction and measurable progress in self-care abilities.
Front Desk Receptionist
Days Inn
Destin, FL, USA
10.2023 - 12.2023
- Streamlined check-in process, enhancing guest satisfaction and reducing wait times. Implemented efficient reservation system, boosting occupancy rates.
- Meticulously managed financial transactions, maintaining accurate records. Developed comprehensive local area guide, enhancing guests' stay experiences.
- Resolved guest concerns promptly, turning potential issues into positive experiences. Mentored new staff, improving team performance and cohesion.
- Explain local amenities and attractions to guests
- Coordinated with housekeeping to ensure room readiness, facilitating seamless guest experiences.
- Partnered with local businesses to offer exclusive guest perks.
- Assist customers with the planning of special events such as weddings and business conferences.
- Initiated personalized welcome packages for returning guests, fostering loyalty. Proposed and implemented eco-friendly practices, reducing operational costs.
Front Desk Receptionist
La Quinta Inns & Suites
Miramar Beach, FL, USA
01.2023 - 11.2023
- Streamlined check-in process, enhancing guest satisfaction and reducing wait times. Implemented efficient reservation system, boosting occupancy rates.
- Meticulously managed financial transactions, maintaining accurate records. Developed comprehensive local area guide, enhancing guests' stay experiences.
- Resolved guest concerns promptly, turning potential issues into positive experiences. Mentored new staff, improving team performance and cohesion.
- Explain local amenities and attractions to guests
- Coordinated with housekeeping to ensure room readiness, facilitating seamless guest experiences.
- Partnered with local businesses to offer exclusive guest perks.
- Assist customers with the planning of special events such as weddings and business conferences.
- Initiated personalized welcome packages for returning guests, fostering loyalty. Proposed and implemented eco-friendly practices, reducing operational costs.
Customer Service Representative (WFH)
Sutherland Global Services
Kingston, Jamaica
09.2021 - 12.2022
- Effectively managed a high-volume of inbound customer calls.
- Streamlined call handling processes, reducing average call duration while maintaining high-quality service, resulting in increased efficiency.
- Meticulously documented customer interactions, ensuring accurate information for follow-ups and contributing to improved service continuity.
- Managed customer service calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Acted professional and patiently when addressing negative customer feedback.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Analyzed customer inquiries to provide tailored solutions, enhancing problem-solving skills and contributing to improved customer satisfaction rates.
- Partnered with cross-functional teams to address complex customer issues, fostering a collaborative approach to problem-solving.
- Developed creative solutions for recurring customer concerns, contributing to the implementation of new service protocols.
Company Secretary
Marva's Hair, Cosmetics and More
Kingston, Jamaica
06.2015 - 09.2021
- Maintained a high level of standards for employee service and knowledge
- Hired, trained, supervised, motivated and developed employees.
- Formed employee schedule and monitored labor cost to be effective with store
- Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
Customer Service Representative
iQor
Miramar, FL, USA
10.2014 - 05.2015
- Effectively managed a high-volume of inbound customer calls.
- Accurately documented, researched and resolved customer services issues.
- Managed customer service calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Oversaw employees to ensure satisfaction goals were consistently met.
- Acted professional and patiently when addressing negative customer feedback.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
High School Diploma -
Everglades High School
Miramar, FL01.2011
Skills
- Guest services
- Retail math
- Management
- Hotel experience
- Front desk
- Cash register
- Phone etiquette
- Team management
- Microsoft Excel
- Home health
- Hospitality
- Research
- Customer service
- Upselling
- Communication skills
- Leadership
- Data entry
- Retail sales
- Live chat
- Caregiving
- Computer skills
- Typing
- Budgeting
- Office management
- Sales
- Supervising experience
- Operations management
- Microsoft Office
- Basic math
- Mac OS
Certification
- Certified Home Health Aide, Present
- CPR Certification, Present
Job Title
Customer Service Agent
Timeline
Provider Customer Service Representative
Aetna, a CVS Health Company
01.2025 - Current
Resident Care Specialist
Watercrest Senior Living
01.2024 - 12.2024
Front Desk Receptionist
Days Inn
10.2023 - 12.2023
Front Desk Receptionist
La Quinta Inns & Suites
01.2023 - 11.2023
Customer Service Representative (WFH)
Sutherland Global Services
09.2021 - 12.2022
Company Secretary
Marva's Hair, Cosmetics and More
06.2015 - 09.2021
Customer Service Representative
iQor
10.2014 - 05.2015
High School Diploma -
Everglades High School