Sade Jackson
Taylor,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Millionaire wealth builders
Southfield, MI
11.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Senior Customer Service Representative Lead
Imaginow Consulting Group
Oak Park, MI
08.2017 - 11.2023
- Provided leadership to Customer Service Representatives and monitored their performance.
- Resolved escalated customer complaints with tact and diplomacy.
- Monitored incoming calls, emails, chats., in order to respond promptly to customers' needs.
- Led department and supported team leads with process and personnel needs.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
Education
Some College (No Degree) - Customer Service Management
Wayne County Community College District
Detroit, MISkills
- Workflow Management
- Project Management
- One Call Resolution
- Staffing coordination
- Technical Support
- Call Center Operations
- Handling Escalations
- Training and mentoring
- Sales expertise
- Focused on customer satisfaction
Timeline
Customer Service Manager
Millionaire wealth builders
11.2023 - Current
Senior Customer Service Representative Lead
Imaginow Consulting Group
08.2017 - 11.2023
Some College (No Degree) - Customer Service Management
Wayne County Community College District