Sade Lamar
Macon,GA
Summary
Accomplished Donor Support Technician with a proven track record at CSL Plasma, enhancing donor experiences and streamlining processes. Leveraged critical thinking and active listening to exceed daily goals and maintain safety compliance. Skilled in POS operations, demonstrated through impactful sales strategies at Walsh Honda, boosting revenue and client satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Donor Support Technician
CSL Plasma
08.2023 - Current
- Streamlined the donation process through proficient operation of blood collection equipment and machinery.
- Coordinated post-donation care for donors, providing refreshments and monitoring recovery after the procedure.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Sales Associate
Walsh Honda
06.2021 - 02.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
Cashier
Burger King
09.2019 - 03.2021
- Counted money in drawers at beginning and end of each shift.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Cashier
McDonald's
04.2017 - 09.2019
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science -
Gordon State College
Barnesville, GAHigh School Diploma -
Rutland High School
Macon, GA05.2019
Skills
- Critical Thinking
- HIPAA Compliance
- Safety Compliance
- Work Ethic and Integrity
- Point-of-sale system operation
- Active Listening
Timeline
Donor Support Technician
CSL Plasma
08.2023 - Current
Sales Associate
Walsh Honda
06.2021 - 02.2023
Cashier
Burger King
09.2019 - 03.2021
Cashier
McDonald's
04.2017 - 09.2019
Bachelor of Science -
Gordon State College
High School Diploma -
Rutland High School
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