Summary
Overview
Work History
Education
Skills
Timeline
Additional Education
Generic

Sade' Miles

Tempe,AZ

Summary

Experienced product support professional with a strong focus on problem resolution and customer satisfaction. Seeking a position to utilize acquired knowledge and exceptional problem-solving skills to attract and retain customers. Committed to delivering top-notch support and ensuring the satisfaction of existing clients. Dedicated to providing effective solutions that enhance customer experience and drive business growth.

Overview

10
10
years of professional experience

Work History

DoorDash Fraud Specialist

DoorDash
04.2021 - Current
  • Reduce the cost of fraud and identify new vectors of abuse across the DoorDash Platform
  • By proactively detecting, preventing, and mitigating fraudulent activities
  • Participated in the Never Delivered Pilot Program
  • Participated in the Consumer Outreach Pilot Program
  • Cross trained in Customer>Dasher Upskill assisting with Web cases
  • Transitioned to Customer VIP On March 20th


Consumer cellular | CAA3

Consumer Cellular
07.2019 - 12.2020
  • Customer satisfaction
  • Take inbound calls
  • Help customers troubleshoot their phones
  • Take care of account and billing issues
  • Solicits sales of new or additional services.

Concentrix | call center agent

Concentrix
01.2018 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained user account data by initiating account access and establishing in database.

Brookdale East Mesa | Server

Brookdale East Mesa
02.2016 - 12.2017
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular patients.

Party City | Sales Associate

Party City
04.2015 - 01.2016
  • Display take down & reconstruction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Diploma -

McClintock High School

Google Cybersecurity Certificate - Cybersecurity

Coursea
Online
11.2024

Skills

  • Comfortable using computers up to 2 plus screens
  • Knowledgeable - can retain information at a good pace
  • Fast Typer - 65 WPM
  • Team player/ Team leader
  • Great Communication skills
  • Detail oriented
  • Great Customer Service Skills
  • Experience with Google Docs, Excel spreadsheet, Powerpoints, Sigma, and Mode

Timeline

DoorDash Fraud Specialist

DoorDash
04.2021 - Current

Consumer cellular | CAA3

Consumer Cellular
07.2019 - 12.2020

Concentrix | call center agent

Concentrix
01.2018 - 01.2019

Brookdale East Mesa | Server

Brookdale East Mesa
02.2016 - 12.2017

Party City | Sales Associate

Party City
04.2015 - 01.2016

Diploma -

McClintock High School

Google Cybersecurity Certificate - Cybersecurity

Coursea

Additional Education

Currently enrolled in Coursea.com to receive my Google Cybersecurity Professional Certificate.

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Sade' Miles