Sade Shelly
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Bus Driver
Crescent City School
New Orleans, LA
12.2023 - 03.2024
- Performed pre-trip inspections of the bus according to established procedures.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Bus Driver
A&s Transportation
New Orleans , LA
05.2023 - 11.2023
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Personnel Coordinator/Shuttle Driver
Wyatt Field Service
09.2022 - 05.2023
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
- Established, maintained and updated employee files.
- Designed internal staff orientation and training programs and led onboarding and employee training sessions.
- Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
- Hired employees and processed hiring-related paperwork.
School Bus Driver
First Student
02.2022 - 09.2022
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
Customer Service Associate
Accerdo Speciality Pharmacy
11.2020 - 02.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Patient Service Rep
Tri West Healthcare Alliance
Phoenix, AZ
08.2016 - 03.2020
- Respond to inbound telephone queue calls
- Make outgoing calls for follow up purposes when appropriate
- Enter data related customer interactions into the medical management system for anonymous reporting purposes
- Perform other duties as assigned.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Service Rep
Caesars Entertainment
07.2014 - 08.2016
- Primarily responsible for handling incoming calls for hotel,buffet pricing, hours, promotions, specials and other information in an efficient courteous manner
- Stay informed of all promotions
- All duties were to be fulfilled while maintaining exceptional customer services
Bridge Toll Collector
Crescent City Connection
05.2009 - 08.2010
- Prepares reports of all activities relative to toll connection
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Provides interpretations of agency policies and procedures.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
Education
High School Diploma -
George Washington Carver Sr High
New Orleans, LA05.2004
Certification
- Forklift
- Unarmed Security License
- CDL w/P&S Endorsements
Timeline
School Bus Driver
Crescent City School
12.2023 - 03.2024
Bus Driver
A&s Transportation
05.2023 - 11.2023
Personnel Coordinator/Shuttle Driver
Wyatt Field Service
09.2022 - 05.2023
School Bus Driver
First Student
02.2022 - 09.2022
Customer Service Associate
Accerdo Speciality Pharmacy
11.2020 - 02.2022
Patient Service Rep
Tri West Healthcare Alliance
08.2016 - 03.2020
Customer Service Rep
Caesars Entertainment
07.2014 - 08.2016
Bridge Toll Collector
Crescent City Connection
05.2009 - 08.2010
High School Diploma -
George Washington Carver Sr High