Sadie Gonzales
Hereford
Summary
Dynamic and service-oriented professional with a proven track record at Best Western Hotel, excelling in customer relations and appointment scheduling. Demonstrated strong organizational skills and effective communication, enhancing guest experiences and resolving issues promptly. Adept at multitasking in fast-paced environments, ensuring operational efficiency and satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist
Best Western Hotel
Hereford, TX
08.2025 - Current
- Greet visitors and manage front desk operations efficiently.
- Answer multi-line phone system, directing calls to appropriate personnel.
- Maintain appointment schedules using office management software.
- Assist with administrative tasks, including filing and data entry.
- Provide excellent customer service by addressing visitor inquiries promptly.
- Keep reception area organized and welcoming for all guests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Waitress Supervisor
Grand Buffet
Hereford, TX
10.2022 - Current
- Supervised waitstaff to ensure high-quality service and guest satisfaction.
- Trained new employees on menu knowledge and customer service protocols.
- Coordinated scheduling to optimize staffing levels during peak hours.
- Monitored dining area cleanliness and adherence to health standards.
- Collaborated with management on inventory control and supply ordering processes.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Stocker
Walmart
Hereford, TX
12.2024 - 04.2025
- Organized merchandise displays to enhance product visibility and customer access.
- Collaborated with team members to maintain optimal stock levels throughout the store.
- Assisted in unloading delivery trucks and stocking shelves efficiently.
- Monitored inventory for freshness and quality, removing expired items promptly.
- Supported customers in locating products and answering inquiries effectively.
- Implemented safety protocols during stocking procedures to ensure a safe shopping environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
Hereford High School
Hereford, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Office administration
- Professional demeanor
- Typing speed
- Service-oriented mindset
- Tech-Savvy
Languages
Spanish
Limited Working
Timeline
Receptionist
Best Western Hotel
08.2025 - Current
Stocker
Walmart
12.2024 - 04.2025
Waitress Supervisor
Grand Buffet
10.2022 - Current
High School Diploma -
Hereford High School