Summary
Overview
Work History
Education
Timeline
Generic

Sadie Henderson

Portage,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

11
11
years of professional experience

Work History

Shipt Shopper

Shipt
02.2021 - Current
  • Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
  • Streamlined order processing for faster delivery times by effectively prioritizing tasks.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.

VIPKID Teacher

VIPKID International
01.2018 - 10.2023
  • Increased student literacy by implementing reading strategies in individualized instruction plans.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, games, activities and visuals.

Yahoo Customer Care Representative

Yahoo! Inc.
09.2013 - 02.2014
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Streamlined call response times for improved customer experience through effective communication techniques.

State Farm Catastrophe Fire Claim Representative

State Farm
11.2012 - 09.2013
  • Improved claim resolution times by efficiently investigating and evaluating catastrophe damage claims.
  • Enhanced customer satisfaction by providing timely and thorough communication throughout the claims process.
  • Managed caseloads effectively, prioritizing urgent cases to expedite resolutions for policyholders in need.

Education

Bachelor of Arts - Organizational Communication

Western Michigan University
Kalamazoo, MI
01.2011

Timeline

Shipt Shopper

Shipt
02.2021 - Current

VIPKID Teacher

VIPKID International
01.2018 - 10.2023

Yahoo Customer Care Representative

Yahoo! Inc.
09.2013 - 02.2014

State Farm Catastrophe Fire Claim Representative

State Farm
11.2012 - 09.2013

Bachelor of Arts - Organizational Communication

Western Michigan University
Sadie Henderson