Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
Work History
Shipt Shopper
Shipt
02.2021 - Current
Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
Streamlined order processing for faster delivery times by effectively prioritizing tasks.
Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
VIPKID Teacher
VIPKID International
01.2018 - 10.2023
Increased student literacy by implementing reading strategies in individualized instruction plans.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Enhanced classroom engagement through the use of interactive teaching methods, games, activities and visuals.
Yahoo Customer Care Representative
Yahoo! Inc.
09.2013 - 02.2014
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Managed high call volume with exceptional professionalism and efficiency.
Streamlined call response times for improved customer experience through effective communication techniques.
State Farm Catastrophe Fire Claim Representative
State Farm
11.2012 - 09.2013
Improved claim resolution times by efficiently investigating and evaluating catastrophe damage claims.
Enhanced customer satisfaction by providing timely and thorough communication throughout the claims process.
Managed caseloads effectively, prioritizing urgent cases to expedite resolutions for policyholders in need.