Sadie Hershey
Carlisle,PA
Summary
Knowledgeable and compassionate nursing staff member diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals of diverse backgrounds while protecting patient safety and promoting satisfaction with facility services. Ambitious student pursuing a Medical Assistant degree eager to contribute developed knowledge in theMedical Assistant role. Skilled in Customer Service and Team work in anoffice type settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Upmc Plastic and reconstructive surgery
Carlisle , Pennsylvania
03.2023 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Giesswein Plastic surgery
Carlisle, PA
01.2022 - 03.2023
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Removal of sutures
- Assist with excision
- Read lab Reports
- Room patients
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
PCT
UPMC Pinnacle
Carlisle, PA
10.2021 - 02.2022
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Customer Service/Appointment Setter
Old Dominion Freight Line Incva
Carlisle, PA
09.2014 - 09.2021
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered questions about services or products being offered.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Resolved inquiries to consistently meet performance benchmarks.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Reviewed customer account information to determine current issues and potential solutions.
Education
Assoiciates in Medical Administration
Martinsburg College
Martinsburg, WV11.2022
Medical Assistant - Medical Assisting
Martinsburg College
Martinsburg, WV05.2022
Nursing - RN
HACC
Gettysburg, PASkills
- Problem resolution
- Troubleshooting
- Work ethic
- Flexible
- Reliable and trustworthy
- Organization
- Conflict resolution
- PPE use
- Data management
- Collecting specimens
- Professional Bedside Manner
- Customer service
- Team collaboration
- Attention to detail
- Check-in coordination
- EMR / EHR
- Patient scheduling
- Equipment sterilization
- Insurance verification
- Specimen labeling
- Sterile technique
Timeline
Medical Assistant
Upmc Plastic and reconstructive surgery
03.2023 - Current
Medical Assistant
Giesswein Plastic surgery
01.2022 - 03.2023
PCT
UPMC Pinnacle
10.2021 - 02.2022
Customer Service/Appointment Setter
Old Dominion Freight Line Incva
09.2014 - 09.2021
Assoiciates in Medical Administration
Martinsburg College
Medical Assistant - Medical Assisting
Martinsburg College
Nursing - RN
HACC