Sadie Rowlands
Vacaville,CA
Summary
I am a dedicated and reliable customer service professional with a proven track record of delivering exceptional service and maintaining high standards of responsibility. I am known for my strong work ethic, attention to details, and my ability to handle complex customer inquiries efficiently. I am skilled at building positive relationships with customers and colleagues, ensuring satisfaction and fostering loyalty. I am committed to continuous improvement and excellence in all tasks.
Overview
4
4
years of professional experience
Work History
Server
Pietros
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cafe Manager
The Fathers House
09.2023 - 06.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Coordinated a weekly schedule for cafe operation as well as scheduling teams and equipment rentals for staff meetings, conferences, etc.
- Ensured that all equipment used in the cafe is being properly cared and maintained by performing routine service, cleaning, and tune ups.
- Took weekly inventory of all cafe supplies and reordering/restocking as needed.
Server
Red Lobster
07.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Pastafina
03.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
STARS Accelerated High School
Granbury, TX11.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- High-volume dining
- Reliable and Responsible
- Hospitality service expertise
Accomplishments
I successfully completed a nine-month leadership program, graduating with straight As. I demonstrated exceptional dedication and academic excellence throughout the program.
Timeline
Cafe Manager
The Fathers House
09.2023 - 06.2024
Server
Pietros
12.2022 - Current
Server
Red Lobster
07.2021 - 12.2022
Server
Pastafina
03.2020 - 02.2021
High School Diploma -
STARS Accelerated High School
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