Sadie Welch
Austin,TX
Summary
Experienced hospitality professional with a strong background in guest relations at P6, The Line Hotel. Demonstrated success in enhancing sales through effective communication and staff training, leading to higher customer satisfaction rates. Proficient in managing busy dining environments, ensuring seamless service and addressing guest needs promptly. Dedicated to maintaining high service standards and fostering a welcoming atmosphere for all guests.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
P6 at The Line Hotel
Austin, TX
09.2023 - Current
- Managed seating arrangements efficiently while greeting guests with warmth.
- Effectively communicated special requests to kitchen and service teams for seamless operations.
- Provided accurate information on menu items and daily specials to assist guests.
- Maintained organized and clean host stand and dining area to uphold standards.
- Conducted training for new host staff on procedures and customer service excellence.
- Interacted with patrons to answer questions, make conversation, and address concerns.
- Processed reservations from patrons by phone or online to ensure optimal seating flow.
- Promoted appetizers, drinks, and desserts appropriately to increase overall sales.
Beauty Advisor
Ulta Beauty Inc.
Austin, Texas
12.2022 - 07.2023
- Provided guidance on skincare and makeup selections, enhancing customer satisfaction.
- Oversaw inventory management, ensuring efficient stockroom organization.
- Responded swiftly to customer inquiries, fostering a supportive service environment.
- Enhanced shopping experiences through clear and effective communication.
- Utilized extensive product knowledge to recommend suitable merchandise for clients.
- Maintained orderly displays, ensuring cleanliness and visual appeal at all times.
- Processed special orders and liaised with other stores for item availability.
Customer Service Specialist
Austin Roller Rink
Austin, Texas
09.2021 - 05.2022
- Provided customer support to guests
- Assisted customers with all orders
- Maintained and organized roller rink guest areas to ensure tidy work environment
Childcare Provider
Various Families
Austin, Texas
06.2018 - 05.2021
- Administered childcare for children ages three to eight during evenings, weekends, and summers.
- Upheld a safe and tidy environment throughout playtime and mealtime.
- Guided children in daily routines involving feeding and dressing.
- Engaged children in reading sessions, enhancing language skills.
- Educated on personal hygiene, social manners, and acceptable behaviors.
- Executed light housekeeping tasks to maintain order.
Education
Graduated - Advanced
Stephen F. Austin High School
Austin, Texas01.2022
Skills
- Exceptional customer service
- Friendly demeanor
- Clear communication skills
- Analytical problem solving
- Guest relations expertise
- Sales enhancement techniques
- Customer flow coordination
- Efficient scheduling
- Accurate table assignments
- De-escalation techniques
- Management of hospitality operations
Timeline
Restaurant Hostess
P6 at The Line Hotel
09.2023 - Current
Beauty Advisor
Ulta Beauty Inc.
12.2022 - 07.2023
Customer Service Specialist
Austin Roller Rink
09.2021 - 05.2022
Childcare Provider
Various Families
06.2018 - 05.2021
Graduated - Advanced
Stephen F. Austin High School