SADIYA Nur
Raleigh,NC
Summary
Accomplished Customer Service/ Call center Representative with a proven track record at Mobility Dash and Conduent,
adept in handling high call volumes and resolving customer complaints with empathy, enhancing loyalty and customer satisfaction. Skilled in computer proficiency, seo, detail oriented, financial planing and critical thinking, I excel in fast-paced environments, ensuring efficient problem-solving and providing customized solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mobility Dash
01.2024 - 06.2024
- Booked for non-emergency medical transportations for clients and connected to the drivers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volumes approximately over 30 calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
ELMI DISPATCH
12.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Completed forms, reports, logs, and records to quickly handle all documentation for setting up the company.
Call Center Representative
Conduent
10.2017 - 05.2018
- Answered over 100 calls daily from clients wanting to access their company benefits.
- Respond, verify and write accurately all the information received and put it into the system.
- Process required transactions via mainframe or web-based applications.
- Assist clients navigate through their employer benefits.
Education
SEO
Hubspot Academy
07.2024
Some College (No Degree) - Financial Accounting And Business Law
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Hamar Boarding School
Mogadishu07.2012
Skills
- Customer Service
- Call center experience
- Problem-solving abilities
- Financing and budgeting
- Computer Proficiency
- Detail oriented and Fast typer
- Scheduling
- Call Management
- Active Listening and Critical Thinking
- Technical Support
- SEO
- Appointment Scheduling
Languages
English
Full Professional
finance, budgeting and problem solvingg
I enjoy business and finance books, shows and programs. I also continuously educate myself in personal and corporate finance.
Timeline
Customer Service Representative
Mobility Dash
01.2024 - 06.2024
Administrative Assistant
ELMI DISPATCH
12.2021 - 04.2022
Call Center Representative
Conduent
10.2017 - 05.2018
SEO
Hubspot Academy
Some College (No Degree) - Financial Accounting And Business Law
Wake Technical Community College
High School Diploma -
Hamar Boarding School
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