Sa’Dora Sneed-Pointer
Fort Worth
Summary
Driven professional with a proven track record at Walmart, adept in customer transactions and enhancing customer satisfaction. Skilled in maintaining security protocols and achieving sales targets, demonstrating a cooperative attitude and exceptional customer relations. Excelled in handling cash with accuracy, significantly contributing to operational efficiency and customer service excellence.
Overview
3
3
years of professional experience
Work History
Money Center Associate
Walmart
02.2024 - 07.2024
- Updated and maintained long-term accounts.
- Answered department phone calls.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Exceeded sales targets by proactively promoting relevant products and services based on individual client needs.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Braum's Ice Cream & Burger Restaurant
06.2022 - 07.2023
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained cash drawer of til drop amount or more per shift.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Popeyes
01.2022 - 05.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Six Flags Over Texas
03.2021 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Biology
High Point University
High Point, NC05.2027
Everman Joe C Bean High School
Everman05.2023
Skills
- Cooperative Attitude
- Customer Transactions
- Customer Relations
- Work Task Prioritization
- Feedback Acceptance
- Customer Assistance
- Answering Customer Questions
Timeline
Money Center Associate
Walmart
02.2024 - 07.2024
Cashier
Braum's Ice Cream & Burger Restaurant
06.2022 - 07.2023
Cashier
Popeyes
01.2022 - 05.2022
Cashier
Six Flags Over Texas
03.2021 - 05.2021
Bachelor of Science - Biology
High Point University
Everman Joe C Bean High School
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