Sadye Thornberry
Palm Bay
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cxperts (UHC)
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Radial
10.2015 - 10.2024
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - General
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Bayside HS
Palm Bay, FLSkills
- Account updating
- Scheduling
- Complaint resolution
- Administrative support
- Member account management
- Multi-line telephone operations
- Inbound and outbound calling
- Microsoft Excel
- Data entry
- Credit card payment processing
Timeline
Customer Service Representative
Cxperts (UHC)
10.2024 - Current
Customer Service Representative
Radial
10.2015 - 10.2024
Associate of Arts - General
Eastern Florida State College
High School Diploma -
Bayside HS
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