Saer Hoadley

• Updated routes based on weather and road conditions in real time to decrease delivery times by 20%.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Developed and maintained courteous and effective working relationships.

• Repaired LED Fixtures used in theater/architectural lighting environments.
• Used SAP to log all steps of repairs.
• Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
• Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Communicated with Engineering and Quality Assurance often to simplify and improve quality of products.

• Ran a machine called Houdini to test hoists capable of lifting 1200lbs at 180ft/min mainly used for stage scenery.

Link to boring video explaining how Houdini works (mainly just wanted to show the machine I worked with for 4 years):

https://www.youtube.com/watch?v=0R4sZD6AcpA&t=108s

• Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
• Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
• Scheduled preventive and predictive maintenance actions based on failure analysis.
• Collected and reviewed engineering data to assess needs and recommend solutions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
• Used Microsoft Word and other software tools to create documents and other communications.
• Resolved problems, improved operations and provided exceptional service.