SAFA abdelraziq
Des Moines,WA
Summary
Customer-focused Passenger Service Agent experienced in document verification, boarding procedures, and safety demonstrations. Coordinated with Boarding Lead, Flight Controller, and Load Controller to manage open-to-close flight operations, ensuring on-time departures and smooth passenger flow. Committed to delivering exceptional service and enhancing passenger experiences.
Overview
9
9
years of post-secondary education
8
8
years of professional experience
Work History
Exit agent
Enterprise Mobility
SeaTac, USA
05.2026 - Current
- Assisted customers with document checks and attached necessary information before processing their departures.
- Delivered customer service at SeaTac airport, addressing inquiries and ensuring a smooth travel experience.
- Managed customer inquiries and provided solutions for mobility services.
- Coordinated service delivery between clients and technical teams.
- Trained new staff on company policies and service procedures.
Customer-focused Passenger Service Agent
Emirates Airlines
SeaTac, USA
05.2021 - 05.2025
- Verified documents and conducted boarding procedures to ensure compliance with safety regulations.
- Proven ability to coordinate with the Boarding Lead, Flight Controller, and Load Controller to manage open-to-close flight operations, ensuring on-time departures and smooth passenger flow.
- Worked at Operated in fast-paced environment at SEA-TAC Airport to facilitate efficient passenger service.
Case Manager / A Cultural Navigator
Seattle & King County
02.2019 - 03.2021
- Admit and assist new clients as they work toward reaching their full potential.
- Developed comprehensive records of clients’ needs to tailor support services.
- Conduct outreach and advocacy to connect clients with necessary resources.
- Build a resume/record of clients’ needs.
- Update health conditions and raise awareness on how to protect yourself and others.
- Engaged with communities to coordinate support, resolve issues, and track progress.
- Conduct sessions and workshops on preventing mold and lead exposure in homes; promote safer cleaning products.
- Promoted safer home practices through educational initiatives at Mother Africa.
Children Developmental Screener
Mother Africa
02.2019 - 03.2021
- Conducted home visits to engage children and parents in developmental assessments.
- Work with parents to complete the ASQ (Ages and Stages Questionnaires) and help families understand the results.
- Introduce the program to parents and explain the screening tool.
- Conduct home visits to meet the children and their parents.
- Maintained detailed records of caseload progress and prepared comprehensive reports for program coordinator and project overseer.
- Identified community resources and referred families for further evaluation.
Customer Service Representative & Stylist
David's Bridal
08.2018 - 11.2018
- Welcomed customers entering the store with courtesy and professionalism, enhancing customer experience.
- Register brides, bridesmaids, and special occasion customers.
- Communicated return/exchange policies, vendor program benefits, and David’s Bridal Credit Card details to customers, ensuring informed purchasing decisions.
- Assign customers to consultants using the Customer Service Chart.
- Delivered friendly and efficient checkout experiences, contributing to customer satisfaction.
- Wrapped and packaged merchandise carefully to ensure safe delivery to customers. purchased merchandise and present it to customers.
- Maintain responsibility for the cash register and cash balancing.
- Prepare for upcoming appointments by printing the customer’s profile and favorites prior to her appointment time.
Education
bachelor degree - pre dental
UW Seattle
01.2020 - 08.2026
associate degree - biology and SCIENCE
highline college
08.2017 - 01.2020
High School Diploma -
Knetwood high school
Skills
- Extensive computer experience and training
- Quick Learner
- Excellent communication skills
- Extremely hardworking committed
- Time management skills
Timeline
Exit agent
Enterprise Mobility
05.2026 - Current
Customer-focused Passenger Service Agent
Emirates Airlines
05.2021 - 05.2025
bachelor degree - pre dental
UW Seattle
01.2020 - 08.2026
Case Manager / A Cultural Navigator
Seattle & King County
02.2019 - 03.2021
Children Developmental Screener
Mother Africa
02.2019 - 03.2021
Customer Service Representative & Stylist
David's Bridal
08.2018 - 11.2018
associate degree - biology and SCIENCE
highline college
08.2017 - 01.2020
High School Diploma -
Knetwood high school