Safa Alhamad
Murfreesboro,TN
Summary
Working in different job environments has helped me gain diverse experience by working in various job fields, which enhanced my ability to adapt to different environments and roles and develop a wide range of transferable skills. Working as a pharmacy technician at Walgreens made me adapt in customer service and adaptability, enhanced pharmacy operations by streamlining medication preparation and inventory management. At Dunkin' Donuts, I have mastered coffee expertise, elevating customer satisfaction. Demonstrate creative thinking and problem-solving, ensuring high-quality outcomes in fast-paced environments—gaining skills in being a barista with a background in high-volume coffee shops, helping me possess strong knowledge of diverse coffee brewing methods and customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Murfreesboro, TN
08.2023 - 01.2024
- The main duties of a pharmacy technician were to help the pharmacists by preparing medications, ensuring the pharmacy operates smoothly, and patients get their medications safely. These experiences have enhanced many new skills and attributes to my personal growth.
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
- Provided patient customer service by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Barista
Dunkin' Donuts
Murfreesboro, TN
07.2021 - 06.2022
- The main duties of a barista were to prepare beverages, provide customer service, operate equipment, maintain cleanliness, and handle transactions. This experience has allowed me to gain many new skills, and master new techniques to improve overall performance and customer experience.
- Greeted customers and took orders for coffee, food, and other beverages. Assisted in the preparation of baked goods including muffins, cookies, scones, and cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Education
Bachelor's degree - Computer Information Systems
Middle Tennessee State University
Murfreesboro, TN05-2027
High school diploma -
Rockvale High school
Murfreesboro, TN05.2023
Skills
- Customer service
- Adaptability
- Problem-solving skills
- Creative thinking
- Task prioritization
- Customer service and satisfaction
- Coffee expertise
- Team player
- Performance improvement
Certification
Pharmacy Technician License
Timeline
Pharmacy Technician
Walgreens
08.2023 - 01.2024
Barista
Dunkin' Donuts
07.2021 - 06.2022
Bachelor's degree - Computer Information Systems
Middle Tennessee State University
High school diploma -
Rockvale High school
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