Safa Ela
Avon
Summary
Dynamic professional with extensive experience in healthcare account management. Proven track record in enhancing operational performance and client satisfaction through strategic sales and data analysis. Skilled in regulatory compliance and fostering strong client relationships, driving growth and success across multiple programs and accounts.
Overview
11
11
years of professional experience
Work History
Lead Program Coordinator & Account Manager
Cleveland Dental Institute
02.2024 - 02.2025
- Oversaw 4 dental programs across 9 locations supporting 80+ residents
- Managed provider onboarding, compliance, and clinical logistics
- Coordinated conferences and hands-on vendor training
- Tracked KPIs and improved operational performance
Account Manager
Volk Optical
04.2022 - 01.2024
- Delivered product demos to hospitals and VA clinics.
- Maintained client relationships and drove product adoption.
- Represented the company at trade shows and events.
- Analyzed client data and identified opportunities for growth.
- Resolved client issues and complaints promptly and effectively, ensuring client satisfaction.
Senior Account Manager
Sweet Distributing
03.2019 - 04.2022
- Managed over 100 high-value accounts, contributing 60% of revenue.
- Trained new account managers and led strategy sessions.
- Produced sales documents, finalized deals, and filed records.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Account Manager
Sweet Distributing
01.2014 - 03.2019
- Managed warehouse operations, including supervising, training employees, and managing. Inventory and ensure efficient logistics and supply chain processes.
- Implemented best practices in warehouse management, improving overall efficiency.
- Negotiated contracts with clients to maximize revenue potential.
- Developed pricing models for various products and services based on market conditions.
Education
B.S. - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Healthcare Account Management
- Regulatory compliance
- Client relationship management
- Clinical Operations
- Vendor Relations
- CRM (HubSpot)
- Strategic Sales
- Data analysis
- Program management
- Company operations
Affiliations
- ARF Animal Shelter Volunteer
Accomplishments
- Project Management Fundamentals - Microsoft, 2024
- Basic Life Support (BLS) Certification, 2024
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Lead Program Coordinator & Account Manager
Cleveland Dental Institute
02.2024 - 02.2025
Account Manager
Volk Optical
04.2022 - 01.2024
Senior Account Manager
Sweet Distributing
03.2019 - 04.2022
Account Manager
Sweet Distributing
01.2014 - 03.2019
B.S. - Healthcare Administration
Western Governors University
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