Safa Martynenko
Daytona Beach
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chris Frank Insurance. Proven ability to manage high-volume inquiries and optimize appointment scheduling. Adept in cash handling and office organization, consistently enhancing client satisfaction and fostering loyalty through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Chris Frank Insurance
Jacksonville
01.2021 - 12.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for clients, optimizing time management for staff.
- Utilized multi-line phone system to direct calls and relay messages to appropriate personnel.
- Maintained organized filing systems for client records and insurance documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Server
Island Wing and Company
Jacksonville, NY
06.2024 - 01.2026
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accuracy of orders.
- Assisted in training new servers on established protocols and menu details.
- Handled cash and credit transactions accurately during high-volume periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
CKU Enterprise
Jacksonville
01.2021 - 11.2021
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction.
- Collaborated with team members to streamline support processes and improve response times.
- Utilized CRM software to track interactions, ensuring accurate documentation and follow-up.
- Trained new staff on customer service protocols, fostering a cohesive team environment.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Beverage Cart Attendant
Deerwood Country Club
Jacksonville, FL
02.2019 - 01.2021
- Provided exceptional customer service to enhance guest experiences on the golf course.
- Managed beverage inventory, ensuring timely restocking and availability throughout shifts.
- Operated beverage cart efficiently, navigating course while maintaining safety protocols.
- Developed strong relationships with members, fostering loyalty and repeat business.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
Education
Associate of Science - Nursing Science
Flordia State College At Jacksonville
Jacksonville, FL05-2027
High School Diploma -
Frank H Peterson Academy of Technology
Jacksonville, FL05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Attention to detail
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
- Arabic translation
Languages
Arabic
Native or Bilingual
Timeline
Server
Island Wing and Company
06.2024 - 01.2026
Front Desk Receptionist
Chris Frank Insurance
01.2021 - 12.2022
Customer Service Representative
CKU Enterprise
01.2021 - 11.2021
Beverage Cart Attendant
Deerwood Country Club
02.2019 - 01.2021
Associate of Science - Nursing Science
Flordia State College At Jacksonville
High School Diploma -
Frank H Peterson Academy of Technology