SAFIATOU DIALLO
Birch Family Services
Dayton,OH
5
years of professional experience
Dedicated operations and healthcare professional with 4+ years in case management and team leadership. Managed service coordination, staff supervision, and record accuracy while effectively communicating with clients and multidisciplinary teams. Holds a Bachelor's degree in Health and Science Administration.
Work History
Assistant Manager
2 Years 9 Months- Supervised, trained, mentored, and supported staff to enhance performance and ensure compliance with organizational standards.
- Managed and prioritized multiple responsibilities in a fast-paced environment while maintaining accurate documentation and meeting deadlines.
- Coordinated client services and collaborated with families, healthcare providers, and community partners to maintain continuity of care.
- Monitored client progress and individualized service plans while ensuring services were delivered according to established requirements.
- Supported daily program operations, ensuring staff and clients had resources to achieve established goals.
- Addressed staff and client concerns, resolved day-to-day issues, and communicated effectively with supervisors and interdisciplinary teams.
- Maintained confidential records and documentation in accordance with agency policies and HIPAA requirements.
Legal Case Manager
2 Years- Managed multiple client cases from intake through resolution while tracking deadlines, appointments, and required follow-up.
- Coordinated consultations, attorney meetings, and case-related appointments, ensuring accurate calendars and timely follow-up.
- Acted as the primary point of contact for clients, providing timely updates and professional customer service.
- Organized and secured confidential case files, legal documents, and correspondence to streamline access for legal staff.
- Maintained organized and confidential case files, legal documents, correspondence, and case notes.
- Communicated with clients in multiple languages, enhancing accessibility and satisfaction with legal services.
Education
Bachelor of Science - Health and Science Administration
Associate of Science - Health Sciences
Skills
Case management
Documentation management
Staff Supervision
Staff development
Operations Coordination
Client relations
Problem Solving
Time Management
Quality Assurance
Conflict management
Organization
Multitasking
Microsoft Office
Microsoft Word
Excel
PowerPoint
Communication
Languages
- Fulani (Native)
- French (Native)
- English
Timeline
Assistant Manager
Birch Family Services
05.2023 - 02.2026Read More
Legal Case Manager
FibiLaw Firm
05.2021 - 05.2023Read More
CUNY School of Professional Studies
Bachelor of Science from Health and Science Administration
06.2025Read More
Bronx Community College
Associate of Science from Health Sciences
06.2022Read More