Ashley O'Day
Arlington,TX
Summary
Skilled and dedicated professional with a background in research and analysis. Proficient in collaborative team environments and capable of leading teams effectively. Renowned for a strong work ethic and delivering thorough, insightful results whether working independently or as part of a team. Eager to contribute expertise and excel in a new opportunity.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Famous Footwear
Mansfield, TX
06.2022 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with field leaders to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Summer Legal Intern
Law Firm of Brandy Austin
Arlington, TX
05.2023 - 07.2023
- Responded to client calls and inquiries to deliver applicable information.
- Demonstrated working with people across different social identities and backgrounds.
- Created organized filing system for legal documentation.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Processed closing documents and transactional documents for legal review.
Customer Experience Coordinator
Marshalls
Mansfield, TX
09.2021 - 05.2022
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Redirected complex needs, issues and requests to management.
- Built open, welcoming relationships with customers by replying to messages promptly and personally.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Legal Intern
Law Office of Tracy S. Bush PLLC
Arlington, TX
09.2021 - 12.2021
- Participated in client interviews, observed questioning process and documented information.
- Met with clients and attorneys to discuss case details and evidence.
- Created organized filing system for legal documentation.
Education
Bachelor of Arts - Law (Pre-Law), History
The University of Texas At Arlington
Arlington, TX05.2024
Skills
- POS systems
- Cash handling
- Customer Service
- Cash counting machine operations
- Office management
- Legal file maintenance
- Filing of legal agreements
- Data entry
- Case management
- Research
- Case interpretation
Timeline
Summer Legal Intern
Law Firm of Brandy Austin
05.2023 - 07.2023
Assistant Manager
Famous Footwear
06.2022 - Current
Customer Experience Coordinator
Marshalls
09.2021 - 05.2022
Legal Intern
Law Office of Tracy S. Bush PLLC
09.2021 - 12.2021
Bachelor of Arts - Law (Pre-Law), History
The University of Texas At Arlington