Safinea Barbee
WASHINGTON,DC
Summary
Greetings,
My Name Is Safinea Barbee.
I Reside In the Beautiful DMV.
I Am 33 Years Old & I Am Looking For My Forever Career That I Can Build A Strong Foundation With A Company That I Can Maintain Longevity & Stability.
I Have A Very Broad Background In Customer Service. Majority Being- Financial
Wealth & Services, Medical, Insurance Sales, Account/Policy Upkeep & Technology Support.
I Have A Very Happy Go Lucky Personality & Am Almost Always Bubbly & Bright. I Enjoy
Making My Workplace One That Is Comfortable & A Place To Look Forward To Being A Part OF.
I Maintain A Calm & Friendly Demeanor All While Being 100% Honest, Transparent &
Resolution Focused. I Have A Very Easy Way Of Saying “No” & Making It Stick All While Keeping Things Light. I Can Handle Conflict Without Allowing Emotions To Play A Part & Finding A Solution To The Problem.
My Ultimate Goal In Every Aspect Of My Work Is To Be A Light & Make All My Interactions & Experience's A Positive, Warm & One To Remember. Building Rapport, Trust & A Positive Relationship Is All Based On One's Attitude & Intention.
I Am Confident That I Embody A True Desire To Be An Irreplaceable Asset To Any Company As My Undying Drive, Devotion & Commitment Can Not Be Matched. I Am By All Means, One Of A Kind!
Overview
15
15
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
Fredericksburg, VA
01.2026 - Current
- Investigated auto claims, reviewing policy language, coverage details, and loss facts for accurate file handling.
- Documented claim notes, correspondence, and supporting evidence in claims systems with strong accuracy.
- Evaluated damages and liability information to support timely claim decisions and appropriate next steps.
- Coordinated repair estimates, supplemental information, and service updates to keep claims moving efficiently.
Appointment Scheduling Specialist-Pediatric
UnitedHealth Group
Colorado Springs, CO
10.2023 - 07.2025
- Scheduled patient appointments using electronic health records and centralized scheduling systems.
- Verified insurance eligibility and updated demographic information before booking visits.
- Communicated appointment details clearly to patients, providers, and clinical support staff.
- Documented referral and authorization requirements to support compliant scheduling decisions.
- Developed strong relationships with both internal staff and external clients through effective communication strategies during the scheduling process.
Client Service Representative
Ascend Clinical
Colorado Springs, CO
01.2021 - 08.2023
- Managed client inquiries regarding specimen status, test results, and service issues with clear, accurate communication.
- Coordinated order entry and sample tracking within laboratory systems to maintain workflow accuracy.
- Monitored turnaround times and proactively updated clients on delays, exceptions, and next steps.
- Collaborated with laboratory operations teams to align client requests with testing priorities and procedures.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
401K Specialist
Northwestern Mutual
Colorado Springs, CO
02.2019 - 01.2021
- Administered 401(k) account activity, including enrollments, loans, withdrawals, and rollovers.
- Resolved participant inquiries regarding eligibility, contributions, vesting, and distribution options.
- Interpreted plan documents to support participant elections and administrative decisions.
- Tracked required documentation for distributions, loans, and hardship requests.
- Ensured timely and accurate processing of contribution changes, loan requests, and distribution transactions for clients'' accounts.
Financial Advisor
USAA Federal Savings Bank
Colorado Springs, CO
10.2016 - 11.2018
- Developed comprehensive financial plans aligned with member goals, risk tolerance, and long-term priorities.
- Advised members on investment, retirement, and insurance solutions using suitability and compliance standards.
- Analyzed portfolios and account activity to recommend allocation changes and optimize financial outcomes.
- Educated members on savings strategies, market conditions, and available banking and investment products.
- Coordinated with internal partners to resolve complex account issues and deliver seamless member support.
- Reviewed documentation for accuracy, completeness, and regulatory adherence before account implementation.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
Technical Support Representative
T-Mobile
Colorado Springs, CO
02.2014 - 10.2016
- Diagnosed wireless, device, and network issues using guided troubleshooting workflows and knowledge-base tools.
- Resolved account, billing, and service inquiries while maintaining accurate customer records in CRM systems.
- Escalated complex technical cases with clear documentation to support timely resolution by specialized teams.
- Guided customers through device setup, activation, software updates, and connectivity configuration.
- Interpreted service plans, feature changes, and policy details to deliver accurate support and account adjustments.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
FNOL Claims Rep
Safeco-Liberty Mutual
Golden, CO
08.2011 - 07.2013
- Investigated auto and property claims, gathering facts, statements, and supporting documentation for coverage decisions.
- Evaluated policy terms and loss details to determine liability, reserves, and appropriate claim outcomes.
- Communicated with policyholders, agents, and vendors to explain claim status and resolve coverage questions.
- Managed claims files with accurate notes, correspondence, and required documentation in claim systems.
Education
High School Diploma -
Patriot High School
Peyton, CO05-2011
Associate of Arts - Financial Planning
Metropolitan State University of Denver
Denver, CO05-2028
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Risk assessment
- Caseload management
- Policy interpretation
- Casualty and property loss
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Empathy and patience
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
01.2026 - Current
Appointment Scheduling Specialist-Pediatric
UnitedHealth Group
10.2023 - 07.2025
Client Service Representative
Ascend Clinical
01.2021 - 08.2023
401K Specialist
Northwestern Mutual
02.2019 - 01.2021
Financial Advisor
USAA Federal Savings Bank
10.2016 - 11.2018
Technical Support Representative
T-Mobile
02.2014 - 10.2016
FNOL Claims Rep
Safeco-Liberty Mutual
08.2011 - 07.2013
Associate of Arts - Financial Planning
Metropolitan State University of Denver
High School Diploma -
Patriot High School