Safiya Khalfani
New York
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Client Service Professional
H&R Block
New York, NY
01.2024 - 04.2026
- Assisted clients in understanding tax preparation processes and available services.
- Provided exceptional client support by addressing inquiries and resolving issues efficiently.
- Efficiently operate cash register and accurately process payments.
Sales Associate
Gotham
New York, NY
06.2024 - 12.2025
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Provided product knowledge to customers, fostering informed purchasing decisions and satisfaction.
- Addressed customer inquiries and concerns promptly, improving service quality and retention rates.
- Helped cultivate a warm and fun environment during pop ups and events to ensure costumer satisfaction.
Barista
Starbucks
New York, NY
03.2023 - 06.2023
- Greeted 50-200 customers per day and advertised products and loyalty deals driving up customer sales.
- Delivered exceptional customer service, ensuring a welcoming environment for patrons.
- Prepared high-quality beverages following standardized recipes and customer preferences.
Sales Associate
DSW Inc.
New York, NY
04.2019 - 03.2020
- Greeted 200-500 customers per day and advertised reward program.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve visual appeal.
Budtender Training Program
Hospitality Pathways
New York, NY
06.2024 - 07.2024
- Completed 90+ hours of comprehensive training in cannabis knowledge from seed to sale, product expertise, and customer service skills.
- New York based vendors product knowledge and training on Dutchie point-of-sale system.
- Developed soft skills through intensive workshops on hospitality, teamwork, time management, conflict resolution, employee rights, and NYC/NYS harassment policies.
Education
Certificate of Completion - Cannabis Budtending
Hospitality Pathways
New York, NY06-2024
Dispensaries Associate Certification - undefined
Green Flower Institute
New York, NY06-2024
Responsible Vendor Certification - undefined
Sell-SMaRT
New York, NY06-2024
Skills
- Customer Service
- Detail Oriented
- Teamwork
- Friendly and helpful
- Patience and empathy
- Strong communication and interpersonal skills
- Goal driven
- Restocking inventory
- Sales proficiency
- Point-of-sale system
- Product knowledge
Timeline
Sales Associate
Gotham
06.2024 - 12.2025
Budtender Training Program
Hospitality Pathways
06.2024 - 07.2024
Client Service Professional
H&R Block
01.2024 - 04.2026
Barista
Starbucks
03.2023 - 06.2023
Sales Associate
DSW Inc.
04.2019 - 03.2020
Responsible Vendor Certification - undefined
Sell-SMaRT
Dispensaries Associate Certification - undefined
Green Flower Institute
Certificate of Completion - Cannabis Budtending
Hospitality Pathways