Summary
Overview
Work History
Education
Skills
Personal Projects
Timeline
Generic

Safwan Ali

Folsom,CA

Summary

Resourceful Computer Science and Engineering student who is proficient with C++ and Python. Seeking a software engineering internship. Will complete sophomore year at Folsom Lake College in May. Maintained a 4.0 GPA in relevant computer science and C++ courses.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Consultation Agent

Geek Squad - Best Buy
Folsom, CA
11.2021 - Current
  • Understood customer technology issues by asking insightful questions, taking detailed notes, and providing accurate descriptions of repair processes to find the best option for the customer.
  • Helped streamline repair processes and update procedures for efficient team output and consistency.
  • Removed malware, ransomware and other threats from laptops and desktop systems. Performed updates, quick fixes, and data transfer for client technology.
  • Collaborated with team members and technicians to diagnose and resolve technology issues, manage customer appointments and active queue, and overall precinct efficiency.

Event Sales Representative

Hewlett Packard Enterprise
Folsom, CA
08.2021 - 11.2021
  • Demonstrate, sell, and promote HP products in Best Buy Folsom store
  • Built professional relationships with store management and sales team
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.

After School Tutor

Theodore Judah Elementary
08.2018 - 03.2020
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Facilitated and received parents during pickup process in orderly fashion.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

High School Diploma -

Vista Del Lago High School
Folsom, CA
08.2016 - 05.2020

Bachelor of Science - Computer Science And Engineering

Folsom Lake College
Folsom, CA
08.2020 - Current

Skills

    C

Programming

Python

Troubleshooting

Data Structures

Customer Service

Team Collaboration

Personal Projects

  • Machine Learning Genetic Evolution Simulation: Wrote a genetic algorithm based program to simulate 100+ generations of 200 robots traversing a given area trying to survive using behavioral machine learning in C++. Each new generation of robots were given the best 50% of behavioral genes for survival of the previous generation and would also have random mutations in to simulate evolution over time. Average lifespan of a robot increased 60% from first generation to last after simulation.
  • Multi-Function Bank Account: Wrote a linked list based data management program to simulate functions of a bank account in C++. Allowed user to deposit and withdraw money, manage account transactions, and display complete bank statements with accurate date and time of completion. Information was written to a file upon termination and upon next use of program, previous information would be read from the file and would be accessible during next use of program.
  • Automated Dice Game: Used Python to write a dice roller game which tracks game score and rolls per turn. Players have choice to roll to add to their turn score or stop rolling to add their turn score to their total score. Turn of a player is over when a player rolls a 1 and all turn score points are lost. Automated computer opponent randomly rolls or holds based on previous rolled numbers in their turn. Game is completed when a players total score reaches 200.

Timeline

Consultation Agent

Geek Squad - Best Buy
11.2021 - Current

Event Sales Representative

Hewlett Packard Enterprise
08.2021 - 11.2021

Bachelor of Science - Computer Science And Engineering

Folsom Lake College
08.2020 - Current

After School Tutor

Theodore Judah Elementary
08.2018 - 03.2020

High School Diploma -

Vista Del Lago High School
08.2016 - 05.2020
Safwan Ali