SOURINOMA AMINATA GABRIELLA NIKIEMA
Sandy,UT
Summary
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Patient and empathetic team member with extensive background in conflict resolution and customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
7
7
years of professional experience
Work History
Project Manager's Assistant.
Go Solar Group
Salt Lake City, UT
01.2017 - 10.2017
- Design proposals for salesmen's appointments
- File net metering applications
- File tax credits for costumers
- Send documentation to costumers
Team Manager
ADM value
Rabat, Rabat-Salé-Zemmour-Zaër / Morocco
02.2015 - 12.2015
- Monitored team day to day activities
- Trained team members
- Set team goals and individual goals
- Motivated team members
- Planned team daily, weekly and monthly schedules
- Utilized computer technology to handle high call volumes.
- Compiled reports on overall customer satisfaction
- Understood customer needs and requirements to develop effective quality control processes
- Kept accurate documentation and perform statistical analysis
- Submited detailed reports to appropriate executives
- Was on the lookout for opportunities for improvement and develop new efficient procedures
Customer Service Representative
ADM value
Rabat, Rabat-Salé-Zemmour-Zaër / Morocco
09.2012 - 01.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Copywriter And Copyeditor
AWB Ediotions
Rabat, Morocco
10.2011 - 03.2012
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Developed media kits.
- Planned and executed events and marketing programs, producing five times target Number of qualified leads.
- Originated and developed creative design concepts.
- Prepared construction documents and details to implement design concepts.
Event Coodinator
NoLimit Communications
Rabat, Morocco
02.2011 - 06.2011
- Built and maintained media and coalition lists.
- Coordinated news releases, media responses, press packets and placement of stories in national trade publications.
- Planned and launched innovative, creative and effective communications campaigns, such as The 2011 edition of the Mawazine festival
Education
Master of Arts - Communications
University of Mohammed V - Souissi
Rabat, Rabat-Sale-Zemmour-Zaer, Morocco2015
Bachelor of Arts - Journalism and communications
Higher Institute of Information and Communication
Rabat, Rabat-Salé-Zemmour-Zaër, Morocco2012
High School Diploma - undefined
Lycée Philippe Zinda Kaboré
Ouagadougou, Centre, Burkina Faso2007
Skills
- Strong client relations
- Quick learner
- Exceptional communication skills
- Fluent in Frensh
- Excellent time management skills
- Exceptional interpersonal communication
- Customer-focused
Timeline
Project Manager's Assistant.
Go Solar Group
01.2017 - 10.2017
Team Manager
ADM value
02.2015 - 12.2015
Customer Service Representative
ADM value
09.2012 - 01.2015
Copywriter And Copyeditor
AWB Ediotions
10.2011 - 03.2012
Event Coodinator
NoLimit Communications
02.2011 - 06.2011
Master of Arts - Communications
University of Mohammed V - Souissi
Bachelor of Arts - Journalism and communications
Higher Institute of Information and Communication
High School Diploma - undefined
Lycée Philippe Zinda Kaboré