Information Technology Help Desk Support
Eastern Michigan University
Ypsilanti, Michigan
01.2022 - Current
- Provide computer troubleshooting for students and faculty on campus
- Performed remote access related to upgrades, software/hardware/networking issues
- Evaluated and resolved technical problems for end-users to minimize downtime
- Performed and recorded software and hardware updates for faculty
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices, and software to set up workstations for employees
- Provided on-call support for critical issues related to errors
- Installed, modified, and repaired software and hardware to resolve technical issues
- Answer user inquiries regarding computer software or hardware operation to resolve problems.