Sage Brigham
Lyndhurst,NJ
Summary
Talented leader with expert team planning and organizational skills. Ability to smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Server and Bartender
Yard House
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Greeted customers warmly to provide exceptional customer service.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
General Manager
Coach House Diner
12.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and coached employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns.
Water Park Supervisor
American Dream
02.2022 - 08.2022
- Enhanced guest experience by ensuring a safe and enjoyable water park environment.
- Achieved high safety standards by conducting thorough inspections of rides, attractions, and equipment.
- Addressed guest concerns promptly, implementing solutions to enhance their satisfaction levels at the park.
- Improved employee performance through regular training and mentoring sessions.
- Managed, scheduled, coached, and trained staff of over 400 employees.
FOH Manager
La Cucina Di Nava / The Humble Toast
08.2021 - 01.2022
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
Water Park Trainer/Supervisor
American Dream
07.2019 - 08.2021
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Prepared and presented supplementary learning material to support structured lessons.
- Trained and mentored 300+ new personnel hired to fulfill various roles by teaching 4+ lifeguard courses each month.
Education
Associate of Arts - General Education
Bergen Community College
Paramus, NJ12.2024
Skills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Point of sale operation
- New Hire Training
- Public Speaking
- Creative Problem-Solving
- Safety Management
- Incident Reporting
- Water park Operations
- Time Management
Timeline
Server and Bartender
Yard House
05.2023 - Current
General Manager
Coach House Diner
12.2022 - 06.2023
Water Park Supervisor
American Dream
02.2022 - 08.2022
FOH Manager
La Cucina Di Nava / The Humble Toast
08.2021 - 01.2022
Water Park Trainer/Supervisor
American Dream
07.2019 - 08.2021
Associate of Arts - General Education
Bergen Community College
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