Sage Heffernan
Braintree,MA
Summary
Having several years of experience in the restaurant industry and working directly with guests in many different settings prior to starting with this company, I was intrigued to see how Level 99 would be unique. Starting as a host for what I thought would be a seasonal job and working my way through the pathways programs to my current Bartending & Event Captain positions, I feel as though I have gained vast knowledge about the company as a whole. Having seen the intricacies of each position allowed for a more detailed understanding of what we are trying to create with each Guest experience. The management team here has shown me what a well rounded leadership team truly is, and therefore I hope to continue to grow through pathways into the Supervisor position and become a valuable member of that team. Within my two years here I have been given the opportunity to improve not only my hospitality skills, but confidence in my leadership abilities as well.
Overview
7
7
years of professional experience
Work History
Event Captain
Level 99
Natick, MA
06.2026 - Current
- Point of contact for events, ensuring seamless coordination and Guest satisfaction throughout all phases.
- Displayed enthusiasm and promoted excellent service to Guests, exhibiting extensive knowledge about both Food & Beverage and Entertainment aspects of the company/venue
- Help to manage logistics for simultaneous events, optimizing resource allocation through delegation and collaboration with team members
- Oversaw on-site operations, addressing issues swiftly to maintain event integrity and success.
- Collaborated closely with kitchen and bar staff to ensure seamless food/drink preparation, presentation, and service throughout events
- Facilitated smooth transitions between various stages of an event by acting as the primary point of contact for all event-related concerns and inquiries.
- Supported team morale and operational efficiency by leading by example and providing assistance to foster a positive work environment
- Refilled buffet items, cleared and reset tables, and stocked service areas, both before and throughout events
Bartender
Level 99
Natick, MA
10.2025 - Current
- Crafted innovative cocktails and beverages using diverse ingredients and techniques
- Provided exceptional service, enhancing Guest experiences through personalized interactions
- Managed multiple drink orders simultaneously in fast-paced environment while maintaining consistent quality and delivering high-quality Guest experience.
- Educated Guests on drink/ food options, making personalized recommendations based on preferences or dietary restrictions, informing them of our scratch kitchen and hand-crafted cocktails
- Recognized and interacted with regulars to build rapport and encourage return visits
- Trained new bartenders
- Completed bar opening and closing tasks with consistent readiness for each shift. Maintained clean, organized bar area, supporting compliance with health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Level 99
Natick, MA
08.2025 - Current
- Delivered exceptional Guest service in high-volume dining environment.
- Trained and mentored new servers
- Collaborated with kitchen staff especially when handling allergies or any dietary restrictions
- Assisted with special events, helping with both set-up and cocktail services, during peak holiday season
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Performed opening and closing duties, as well as running sidework throughout shifts, to ensure myself and fellow team members’ shifts were set up for success
Support/Food Runner
Level 99
Natick, MA
06.2025 - Current
- Provided timely, efficient food delivery to guests to support smooth service and a high quality experience
- Coordinated with kitchen staff, often working through language barriers, to reduce wait times and ensure accuracy of orders
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing errors and complaints
- Maintained cleanliness and organization of dining areas(Beerhall, Taproom, Event Spaces, etc)
- Trained new food runners on service protocols and menu knowledge, contributing to team development and a cohesive work environment.
Host
Level 99
Natick, MA
12.2024 - Current
- Greeted Guests promptly, extending hospitality to support positive first impressions and a welcoming environment upon entry.
- Managed seating arrangements for optimal Guest flow and service
- Handled Guest inquiries, providing accurate information and resolving issues promptly, including but not limited to making future reservations
- Trained new hosts
Supervisor
The Works Cafe
Durham, NH
10.2023 - 05.2025
- Built increasing expertise throughout employment period, ultimately becoming a supervisor through demonstrated leadership.
- Supervised daily operations to ensure an efficient workflow and high-quality customer service.
- Oversaw bank processing activities and coordinated scheduling support both weekly and throughout shifts
- Trained and mentored new staff on operational procedures and best practices.
- Monitored compliance with health and safety regulations, ensuring a safe environment for staff and customers.
Food Service Staff Member
The Works Cafe
Durham, NH
09.2022 - 05.2025
- Prepared food according to standard recipes, incorporating customer requests to enhance satisfaction.
- Handled cash transactions and point-of-sale operations
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Engaged with customers to enhance their dining experience. at counter to fulfill requests and answer questions.
Intern
Leeward Counseling
Hingham, MA
05.2024 - 09.2024
- Supported counseling sessions by preparing materials and managing logistics.
- Supported counseling sessions by preparing materials and managing logistics
- Streamlined administrative processes, improving efficiency of scheduling and documentation tasks.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Food Runner and Host
Granite Links Golf Club
Quincy, MA
06.2023 - 08.2024
- Delivered food and beverages promptly to tables
- Assisted servers with order accuracy and expediting service during peak hours.
- Collaborated with kitchen staff to coordinate timely meal service and special requests.
- Maintained cleanliness of dining areas, enhancing overall guest experience.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Hostess
Liberty & MAIN
Dedham, MA
06.2022 - 08.2022
- Oversaw server balance and table turnover to ensure that customers were seated in a timely manner and continuously satisfied
- Maintained accurate waitlist quotes while directing efficient seating of guest parties
- Assisted servers, food runners, and bussers in making sure the dining area was ready for each and every guest
- Assisted servers, food runners, and bussers in preparing dining area for optimal guest experience
- Took credit card, cash, and gift certificate payments
Hostess/Cashier
Chateau Restaurant
07.2020 - 09.2021
- Processed customer payments using credit cards, cash, and gift certificates at the point of sale.
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
- Responded to customer inquiries regarding restaurant hours, seating availability, and takeout options.
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Cashed out customers with accuracy using cash registers and credit card machines
- Answered phones and used several takeout services during peak holiday seasons
Server/Busser
Linden Ponds Senior Living Community
07.2019 - 03.2020
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean
- Recognized and interacted with regulars to build rapport and maintain relationships with them
- Trained new employees on restaurant practices and culture, facilitating smoother onboarding and integration into the team
Education
Bachelor of Applied Arts And Science - Psychology, Criminology
University of New Hampshire
Durham, NH06-2025
High School Diploma -
Braintree High School
Braintree, MA06-2021
Skills
- Hospitality
- Guest relations
- Team coordination and training
- Attention to detail
- Multitasking capabilities
- Communication
- Relationship building
Timeline
Event Captain
Level 99
06.2026 - Current
Bartender
Level 99
10.2025 - Current
Server
Level 99
08.2025 - Current
Support/Food Runner
Level 99
06.2025 - Current
Host
Level 99
12.2024 - Current
Intern
Leeward Counseling
05.2024 - 09.2024
Supervisor
The Works Cafe
10.2023 - 05.2025
Food Runner and Host
Granite Links Golf Club
06.2023 - 08.2024
Food Service Staff Member
The Works Cafe
09.2022 - 05.2025
Hostess
Liberty & MAIN
06.2022 - 08.2022
Hostess/Cashier
Chateau Restaurant
07.2020 - 09.2021
Server/Busser
Linden Ponds Senior Living Community
07.2019 - 03.2020
High School Diploma -
Braintree High School
Bachelor of Applied Arts And Science - Psychology, Criminology
University of New Hampshire