Sage Holt
Austin,TX
Summary
Sales and customer service professional with extensive experience in customer oriented approach. Proactive Floral Manager with 10 years of retail experience and 5 years floral design experience. Successful in leadership and team motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure.
Personable and outgoing with exemplary customer service skills. Knowledgeable and successful in tackling issues and concerns with poise. Detail-oriented team player with strong organizational skills. Easily handles multiple projects simultaneously with a high degree of accuracy. Natural leader and problem-solver able to streamline operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Floral Department Manager
Safeway, Inc.
06.2021 - Current
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Executed large event orders for weddings, corporate events, funerals and private parties with custom designs.
- Increased sales revenue 30% annually by implementing effective merchandising techniques, freshness standards, customer service and high quality and design.
- Grew a loyal customer base that resulted in increased repeat business from satisfied clients and increased word of mouth business referrals.
- Showcased creativity, attention to detail and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine's Day, Mother's Day, and Thanksgiving.
- Streamlined order processing and inventory management for increased efficiency in daily operations and increased sales volume by 30% annually while also reducing overall shrink.
- Mentoring and training junior staff members, fostering a positive team environment and improving overall performance, sales and employee retention.
- Supervised 8 employees within floral department.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Maintained thorough knowledge of needs, characteristics, and varieties of plants, flowers and greenery available to assist customers with arrangement and purchase decisions.
Owner and Designer
Sage Holt Designs
01.2017 - Current
- Semi professional underwater photography work.
- Excels at design, color mixing, details on large scale, natural backdrops and specialty photographic techniques.
- Antique sales in a multi-vendor setting. Increasing sales each quarter and maximizing profitability. Current quarterly profits $2,000- $4,000.
- Developing and maintaining strong relationships with customers, resulting in repeat business and referrals.
- Creating detailed and unique shop merchandising and seasonal displays on a monthly basis.
- Acquisition, preparation and curation of inventory.
Claims Technical Assistant
Redpoint Workers' Compensation
04.2015 - 02.2020
- Prepared complex insurance claim forms and related documents and reviewed for completeness daily.
- Carried out administrative tasks such as communicating with clients, filing regulatory required forms, distributing mail, and scanning documents.
- Provided high-quality customer support by addressing inquiries and resolving customer questions or forwarding to the assigned adjuster, leading to increased customer satisfaction.
- Posted payments to accounts and claimants. Maintained financial and medical records with high accuracy and confidentiality.
- Enhanced workflow efficiency by troubleshooting IT hardware and software issues, resulting in reduced downtime and accurate claims reporting.
- Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
- Assisted in the implementation of new technology systems for expansion, ensuring seamless integration with existing infrastructure to drive business growth.
Store Manager
Avenue, LLC
12.2011 - 06.2014
- Increased store profitability by implementing cost-saving measures, store security policies and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating detailed, innovative visual merchandise displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures. Reduced shrink amount by 50% for three cycles in a row.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Marine Biology
Texas A&M University
Galveston, TXOpen Water Scuba Instructor -
PADI
Asia PacificCertified EFL Instructor - Teaching English As A Second Language (ESL)
International TEFLA Academy
Texas All Lines Adjuster - Licensed Adjuster
The Adjuster School
Dallas, TXHigh School Diploma -
Sandra Day O'connor High School
San Antonio, TXSkills
- Customer Service-Oriented
- Extensive Travel Experience and Knowledge
- Technology and POS Systems
- Exceptional Customer Care
- Energetic and Positive
- Attention to Detail
- Merchandising/ Displays
- Elevated Quality Standards
- Retail Operations Management
- Workforce Management and Training
- Large Inventory Management
- Loss Prevention Procedures
Timeline
Floral Department Manager
Safeway, Inc.
06.2021 - Current
Owner and Designer
Sage Holt Designs
01.2017 - Current
Claims Technical Assistant
Redpoint Workers' Compensation
04.2015 - 02.2020
Store Manager
Avenue, LLC
12.2011 - 06.2014
Bachelor of Science - Marine Biology
Texas A&M University
Open Water Scuba Instructor -
PADI
Certified EFL Instructor - Teaching English As A Second Language (ESL)
International TEFLA Academy
Texas All Lines Adjuster - Licensed Adjuster
The Adjuster School
High School Diploma -
Sandra Day O'connor High School
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