Sage Laquihon

Quality Assurance Back-Up (QAB) – Promoted April 2024

• Oversaw daily operational reviews to ensure full compliance with Standard Operating Procedures (SOPs) and organizational quality standards.
• Conducted detailed evaluations of physicals performed by physician substitutes, identifying errors across the processing lab, screening areas, and donor floor.
• Documented deviations and facilitated corrective discussions with staff to address issues, reinforce expectations, and prevent recurrence.
• Performed monthly area observations to verify procedural accuracy, employee adherence to protocols, and overall operational integrity.
• Reviewed and prepared daily sample shipments—including NATs, VMTs, and ATYA samples—for processing at an out‑of‑state laboratory, supporting timely donor result reporting for potential infectious disease risks.
• Verified all wasted units within the center to ensure accurate counts and proper documentation before coordinating biohazard disposal in accordance with safety protocols.
• Inspected and approved incoming supplies such as AC, saline, needles, and harnesses, ensuring product integrity prior to management review and entry into the DMS system for inventory tracking.

Area Expert, Medical Screening Department – Promoted March 2023

• Advanced from Medical Screener to Area Expert within four months, demonstrating strong performance, reliability, and mastery of screening procedures.
• Performed concurrent documentation while collecting donor vitals, including blood pressure, temperature, hematocrit, and protein levels, ensuring accuracy and adherence to regulatory standards.
• Conducted comprehensive new donor intake assessments, reviewing all required documentation to confirm eligibility and maintain compliance with organizational and FDA guidelines.
• Provided operational support across multiple states by training newly hired staff and assisting with the launch and reopening of new KEDPLASMA centers.
• Contributed to successful center transitions into KEDPLASMA operations through effective training, collaboration, and on‑site expertise.

If you’d like, I can integrate this with your QAB section to create a cohesive, professional experience summary for your resume.

Manager – Promoted August 2017 to November 2022

• Advanced from floor staff to management, demonstrating strong performance, operational knowledge, and leadership capability.
• Prepared and balanced cash registers, organized weekly staff schedules, and assembled cash deposit bags for secure pickup.
• Addressed guest concerns and resolved operational issues to maintain smooth daily functions and uphold service standards.
• Supervised concession operations and supported alcohol purchase processes in compliance with company policies and regulations.
• Focused on delivering an exceptional customer experience by fostering a welcoming environment, recognizing staff contributions, and promoting customer loyalty through consistent, high‑quality service.
• Created and programmed movie playlists, ensuring studio‑specific trailer requirements and promotional content were accurately arranged and displayed prior to feature films.
• Conducted interviews for prospective employees and supported the onboarding process, including timeclock and timecard system setup.
• Trained new staff to ensure they were fully prepared, knowledgeable, and capable of performing duties independently and in alignment with company standards.

• Event Staff – Wedding Venue
  • Supported event setup by assisting coworkers in preparing the venue and ensuring all areas were organized and ready for guest arrival.
  • Provided attentive guest service by offering appetizers, monitoring guest needs throughout the event, and maintaining a clean and welcoming environment.
  • Bussed tables during dinner service to support efficient meal flow and uphold venue cleanliness standards.
  • Served as the designated photo booth attendant for select wedding packages, assisting guests with equipment use and ensuring a smooth, enjoyable experience.