Sage Morgan
Dallas,PA
Summary
Dynamic hospitality professional with extensive experience at The Beaumont Inn, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective multitasking and time management. Recognized for implementing a table rotation system that improved service quality, while maintaining high cleanliness standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Host
The Beaumont Inn
Dallas, PA
12.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements for optimal flow.
- Assisted staff in maintaining cleanliness and organization of dining area.
- Provided menu information and answered guest inquiries effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Backserver
The Beaumont Inn
Dallas, PA
07.2023 - Current
- Assisted servers in delivering food and beverages, ensuring timely service to guests.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Supported kitchen staff by preparing garnishes and restocking supplies during peak hours.
- Collaborated with team members to uphold high standards of service and hospitality.
- Adapted quickly to changing demands in fast-paced environment, contributing to overall efficiency.
- Trained new staff on operational procedures and service expectations, fostering team cohesiveness.
- Upheld high standards of cleanliness throughout the restaurant, including sweeping floors, wiping surfaces, and sanitizing tabletops.
- Expedited service during busy periods by effectively prioritizing tasks based on customer needs and server requirements.
- Facilitated seamless teamwork between front-of-house and back-of-house staff by maintaining open lines of communication regarding guest needs, order statuses, and table availability.
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Improved table turnover rate with swift bussing of dishes and efficient resetting of dining areas.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Kitchen Staff Member
Pikes Creek Race Track
Hunlock Creek, PA
05.2021 - 09.2023
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and organization of kitchen areas during service hours.
- Operated kitchen equipment safely while adhering to health regulations.
- Collaborated with team members to ensure timely food delivery during events.
- Prepare Ice cream milkshake orders
- Wait on tables that sat in restaurant
Education
High School Diploma -
Lake Lehman Jr/ Sr High School
Lehman, PA06.2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
Timeline
Host
The Beaumont Inn
12.2024 - Current
Backserver
The Beaumont Inn
07.2023 - Current
Kitchen Staff Member
Pikes Creek Race Track
05.2021 - 09.2023
High School Diploma -
Lake Lehman Jr/ Sr High School