Sage Rakes-Marshall
CTE
Rio Rancho,NM
3
years of professional experience
Dedicated receptionist with strong telephone and data entry skills. Proven ability to enhance guest experiences and resolve customer issues efficiently. Offering strong communication and organizational abilities, eager to learn and develop in a professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently.
Work History
Receptionist
1 Year 7 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Developed positive relationships with clients, fostering a welcoming environment at the reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
Crew Member
7 Months- Handled customer inquiries and resolved issues promptly to enhance experience.
- Took orders, prepared meals, and collected payments.
- Followed safety protocols while operating kitchen equipment and handling food products.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
3 Months- Provided excellent customer service during high-volume shifts, enhancing guest satisfaction and loyalty.
- Prepared food items following strict health and safety guidelines, ensuring quality and consistency in offerings.
- Operated cash register accurately, processing transactions and managing financial exchanges efficiently.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Boosted repeat customer rates by providing friendly and engaging service.
Crew Member
6 Months- Prepared and served food items according to established quality standards.
- Operated cash register, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of workstations to meet health regulations.
- Collaborated with team members to achieve efficient service during peak hours.
- Assisted in training new crew members on company policies and procedures.
- Stocked and replenished supplies, ensuring availability for daily operations.
Education
High School Diploma
Skills
Customer/Client relations
Telephone skills
Telephone communication
Database management
Front desk management
Organization skills
Visitor assistance
Supply management
Inventory control
Timeline
Receptionist
CTE
01.2025 - CurrentRead More
Crew Member
Juice It Up!
04.2024 - 11.2024Read More
Crew Member
Squeezed Juice Bar
01.2024 - 04.2024Read More
Crew Member
Dairy Queen
05.2023 - 11.2023Read More
Rio Rancho High School
High School Diploma
Read More