SAGIRAH TAYLOR
Woodbridge,VA
Summary
Motivated professional with a robust background with several years of experience offering exceptional customer service and office support. Demonstrating expertise in Microsoft Office Suite, enhancing operational efficiency and member satisfaction. Proven leadership in coordinating cross-departmental teams to achieve streamlined workflows and improved communication. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kaiser Permanente
Springfield, VA
03.2018 - Current
- Supported Medical Center Manager with diverse office responsibilities, coordinating event calendars and scheduling meetings onsite and offsite.
- Managed scheduling, staffing coverage, and call outs for Member Experience receptionist.
- Served as liaison between Health Plan Staff, physicians, employees, and external clients.
- Exhibited precision and attention to detail during a successful fifteen-year tenure in various positions within health care industry.
- Optimized projections to enhance financial functions.
- Handled Medical Financial Applications statuses, medical appeals, referrals request or needs, and transitions between facilities.
- Collaborated with management teams, department leads, nurses, and physicians to resolve member complaints.
- Arranged lunches and training sessions for physicians during monthly CME events.
- Handled equipment concerns such as KIOSK functionality, refrigerator servicing, pest control, lighting maintenance.
- Facilitated communication between different departments within the organization.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Streamlined organizational communication by efficiently sharing synthesized information.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Facilitated inspections and inventory activities with various personnel, vendors, or contractors.
- Generated emails, presentations, and other necessary documents for managerial purposes. Maintained inventory of office supplies and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Patient Service Representative
Patient First
Woodbridge, VA
11.2016 - Current
- Streamlined the process of handling schedules, call outs, and staffing needs.
- Registered patients swiftly with high accuracy. Collected deductibles and co-pays during check-in.
- Conveyed information about billing policies when necessary.
- Resolved billing and insurance inquiries accurately.
- Answered incoming calls and ensured timely distribution of messages to the relevant parties.
- Managed payments for copays and visits using PAS Systems. Managed shift-end financial procedures, including verifying and reconciling collected funds.
- Ensured rapid assessment and registration of acute cases.
- Maintained quick turnaround on communication and requests from Physicians and Nurses.
- Completed Daily Reports during assigned shifts.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Inputted patient demographic data into electronic health record system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Medical Receptionist
Kaiser Permanente
Springfield, VA
12.2008 - 03.2018
- Assisted members with checking in and/or scheduling of appointments
- Register members through Health Connect verifying identity, eligibility, address, updating demographic information; identifying FYIs and special features coordinating appropriate assistance, and creating accounts as needed
- Scheduled specialty and continuation of care appointments
- Assisted physicians with urgent and hospital appointments
- Faxed/logged prescriptions, request and verified lab orders, distributed controlled medications prescriptions as needed
- Assisted teams in rooming patients
- Collect monetary transactions to include paying direct co-pays, patient refunds, past due, overdue payments as well as proper posting and balancing of register
- Stocked exam and procedure rooms efficiently
- Received, and forwarded messages to the appropriate departments/doctors, returned calls for doctor questions, appointments, updates or change in physical status, completed daily
- Surveyed lobby area and observed for patients in distress or unusual occurrences that needed immediate medical attention and alerted the appropriate authorities
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
High School Diploma -
West Potomac
Fairfax , VA06-1994
Skills
- Microsoft Office Suite
- Microsoft Teams
- EPIC/HR Connect
- PAS systems
- Medical Terminology
- Inventory/Supply management
- Project Administration
- OSHA certification
- Conflict resolution
- KMATE/MFA
- Expense Management
- Scheduling management
- 15yrs Healthcare industry
- Multi-task management
- Executive management support
- Event/Meeting coordination
Certification
- Notary
- Certified FIT Tester
References
References available upon request.
Timeline
Administrative Assistant
Kaiser Permanente
03.2018 - Current
Patient Service Representative
Patient First
11.2016 - Current
Medical Receptionist
Kaiser Permanente
12.2008 - 03.2018
- Notary
- Certified FIT Tester
High School Diploma -
West Potomac
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