Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clerical Associate III
NYC Health + Hospitals/SOUTH BROOKLYN
01.2014 - Current
Strategically planned methods to achieve operational goals and targets
Continually maintained and improved the company's reputation and positive image in the organization
Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork
Very proficient in Epic, Advantage and inpatient database system
Assist the Admitting department in processing new admissions
Admit patients into Epic
Patient Navigation/ Assisting and interacting with patients waiting to seen by provider
Follow up and address any issues left unresolved from the previous tour
Documents occurrences such as employee or patient injuries on “Report of Occurrence” forms
Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident
Make urgent appointments
Prepared patient charts, pre-admissions and consent forms as necessary
Perform other duties assigned by their supervisor
Prepare and upkeep for joint commission compliance
As working in Nursing office: Recruits staff for the hospital coverage
Health Services Administrator
Internship, Bellevue Hospital Center
09.2017 - 12.2017
Act as a liaison between Ambulatory services and Administrator divisions
Performed studies and gathered statistical data used to access program performance each month; compile data and generate system data as needed
Uphold and mandates policies and procedures
Performed rapid improvement Experiments using Breakthrough in Medicine Subspecialty clinics
Assisted with regulatory issues such as compliance.
Provided in-depth support to executive staff in regards to healthcare programs and administration.
Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
Communicated with patients, ensuring that medical information was kept private.
Administrator
Prime Care Medical Brighton P.C Iffat Siddique
01.2008 - 01.2014
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
Answer phone calls / making Referrals/scanning in MDLand multitasking
Supervisory
Problem solving
Call patients to remind them their appointments
Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
Entered and maintained departmental records in company database.
Education
Acknowledge of best office Associate’s -
Master of Public Health - Epidemiology
Monroe College
The Bronx, NY
12.2024
Bachelor's Degree - Health Services Management
Berkeley College
NY, New York
12.2017
Skills
Strong presentation skills Supervisory training
Effective staff coach Knowledge of Medicaid statutes and regulations
Strategic planning capability Independent judgment and decision making
Planning and development Promotes positive behavior