Melecia Simon Fruto
Brooklyn,NY
Summary
Organized Clerical Associate recognized for high productivity and efficient completion of tasks. Specialize in data entry, record keeping, and customer service, ensuring accurate information management and positive client interactions. Possess strong communication, time management, and problem-solving skills which contribute to streamlined office operations and support team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clerical Associate III
Human Resources Administrative
Manhattan
05.2023 - Current
- Prepare and deposit financial documents, utilizing remote banking systems for efficient transaction processing.
- Conduct research and maintain records within DARB, WMS, and HRA One Viewer, ensuring proper documentation.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered and directed phone calls to appropriate staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Scanned and index documents.
- Developed organizational filing systems for confidential customer records and reports.
Shift Leader
Sweet Green
Brooklyn
08.2021 - 05.2023
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Addressed team performance issues through constructive coaching, conflict resolution, and by fostering a respectful work environment.
- Analyzed sales data to identify trends and areas for improvement.
Sales Associate/ Cashier
C-Town
Brooklyn
01.2019 - 01.2021
- Managed multi-channel communication, ensuring timely correspondence and accurate distribution of messages
- Fostered customer engagement, establishing and maintaining positive client relationships
- Executed clerical tasks, including document preparation, filing, and data entry, with proficiency in Microsoft Office applications.
Sales Associate/Cashier
Key Food
Brooklyn
01.2015 - 01.2019
- Provided tailored solutions to customer inquiries, enhancing their shopping experience by recommending appropriate products and services
- Assisted patrons in merchandise selection and facilitated seamless transaction completion, ensuring a positive in-store experience
- Managed financial transactions with accuracy, processing cash and electronic payments, and performed clerical duties including faxing, scanning, mail sorting, and email correspondence.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH07-2026
GED, General Education Development -
Brooklyn College
01.2010
Skills
- Strong verbal and Written Communication
- Data Entry
- Interpersonal skills
- Resourceful
- Attention to detail
- Dedicated Team Player
- Microsoft Office
- Time Management
- Customer Service
- Organizational skills
- Critical Thinking
Certification
- Kingsborough community college. Administration Assistants. 2015.
Timeline
Clerical Associate III
Human Resources Administrative
05.2023 - Current
Shift Leader
Sweet Green
08.2021 - 05.2023
Sales Associate/ Cashier
C-Town
01.2019 - 01.2021
Sales Associate/Cashier
Key Food
01.2015 - 01.2019
GED, General Education Development -
Brooklyn College
Bachelor of Science - Business Administration
Southern New Hampshire University