Saheed Taofeeq
Sugar Land,TX
Summary
Seasoned Specialist offering 2 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
Security Implementation Specialists
Intel
San Diego, CA
11.2022 - Current
- Exercised versatility in fast-paced, agile work environments.
- Coordinated with other departments to ensure efficient workflow processes.
- Managed and resolved incidents according to service agreements.
- Generated reports to track performance metrics of team members.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Determined consumer needs to provide products and services appealing to larger market.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assist employees and customers with MFA issues (SecureID)
Security Analyst
Massachusetts General Hospital Emergency Room
Boston, MA
05.2022 - 12.2022
- Monitored security access logs and analyzed system events for suspicious activity.
- Monitored alerts generated by intrusion detection systems to identify potential attacks against corporate networks.
- Analyzed web traffic logs to detect anomalies or malicious activities.
- Implemented network security measures such as firewalls, intrusion detection systems, antivirus software.
- Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Evaluated evidence of violations in company security policies to identify violators and investigate incidents, instructing employees on correct procedures.
Deskside Support Technician
Massachusetts General Hospital Emergency Room
Boston, MA
09.2015 - 04.2022
- Provided software support and general technical solutions for operational, database and security requirements in applications.
- Responded promptly to customer inquiries via phone calls or emails regarding their IT related issues.
- Developed technical documentation such as standard operating procedures and knowledge base articles.
- Maintained up-to-date inventory of all IT equipment installed in the organization.
- Installed, configured, maintained and administered desktops, laptops, printers and other peripherals.
- Troubleshoot and resolve of windows Active Directory Service issues,and removal of computers to domain.
Education
LAGOS STATE POLyTECHNIC
Lagos State, Nigeria 01-2005
Bachelor of Science -
Southern New Hampshire University
Hooksett, NHSkills
- Quality Assurance
- Customer Relations
- Root Cause Analysis
- Resource Allocation
- Time Management Abilities
- Data Analysts
- ServiceNow
- IAM
- Identify Access Management
- Active Directory
Timeline
Security Implementation Specialists
Intel
11.2022 - Current
Security Analyst
Massachusetts General Hospital Emergency Room
05.2022 - 12.2022
Deskside Support Technician
Massachusetts General Hospital Emergency Room
09.2015 - 04.2022
LAGOS STATE POLyTECHNIC
Bachelor of Science -
Southern New Hampshire University
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