Sahera Nayani
Lilburn,GA
Summary
Efficient and detail oriented with 2 years of experience delivering administrative support. Dedication to help and resolve customer issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively and solve problems quickly and efficiently.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Platinum Federal Credit Union
01.2022 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Greeted customers in a friendly and professional manner.
- Responded promptly to emails from members seeking assistance.
- Followed up with customers after their interaction with the organization's services.
- Assisted colleagues with tasks as needed during peak times of activity.
- Process financial transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Participated in team meetings to discuss customer service strategies and goals.
- Provided input into developing new processes for improving customer service standards.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Educate members on various financial products and services offered by the organization.
- Identify opportunities to cross-sell additional products and services to meet member needs.
- Assist in fraud prevention and detection by monitoring account activity and reporting suspicious transactions.
- Maintain a thorough understanding of all policies, procedures, and regulations related to member services.
- As a member service representative, I play a vital role in providing exceptional service.
Office Assistant
AA Accounting
03.2021 - 08.2021
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
Education
MBA - Business Administration
Beulah Heights University
Atlanta, GA2022
Masters in Education - Education
University of Education Lahore Bahawalpur Campus
Pakistan2006
Bachelors in Education - Education
Islamia University
Bahawalpur Pakistan2005
Master in Political Science - Politics
Islamia University
Bahawalpur Pakistan 2005
Bachelors of Political Science - Politics,
Government Degree College
Punjab Pakistan2003
Skills
- Multitasking and Prioritization
- Proficient in Sharetec and Symitar software
- Expert in Microsoft office
- Customer Account Management
- fluent in english, urdu, hindi, and punjabi
- Ability to work well as an individual or in a team environment
- Excellent problem-solving abilities and attention to detail
- Strong communication skills, both verbal and written
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Arabic
Professional Working
Gujarati
Professional Working
Timeline
Member Service Representative
Platinum Federal Credit Union
01.2022 - Current
Office Assistant
AA Accounting
03.2021 - 08.2021
MBA - Business Administration
Beulah Heights University
Masters in Education - Education
University of Education Lahore Bahawalpur Campus
Bachelors in Education - Education
Islamia University
Master in Political Science - Politics
Islamia University
Bachelors of Political Science - Politics,
Government Degree College
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