Sahilis Pachano
Micanopy,FL
Summary
Organized administrative professional specializing in office management and special projects. Skilled in customer relationship management and marketing support. Demonstrated ability to plan strategically using established industry practices to deliver measurable results.
Overview
1
1
Language
28
28
years of professional experience
Work History
Admin
Baptiste Orthodontics
12.2017 - Current
- Act as a liaison between patients and medical staff; provide administrative support to all Orthodontic staff. Organize administrative records for appointment follow up.
- Input patient demographics, drafted documents, verified insurance coverage, and organized meetings to support office operations and enhance patient care.
- Trained and assigned tasks to new office clerks or interns while managing incoming calls and emails to maintain efficient communication.
- Oversaw daily office procedures, managed supplies inventory, and troubleshot office equipment to ensure smooth operations.
K1/K2 & 6-8 Paraprofessional
Boston Public Schools
09.2013 - 06.2017
- Assisted Boston Public Schools teachers in delivering effective classroom instruction and preparing engaging daily lessons.
- Assisted students with special needs during small-group learning and independent work.
- Monitored student behavior and reinforced classroom routines and expectations.
- Supervised students during lunch, recess, hallway transitions, and dismissal.
- Supported IEP implementation through guided practice, accommodations, and student redirection.
- Collaborated with teachers, specialists, and support staff to address student concerns and track academic progress.
- Applied positive reinforcement techniques to encourage desired behaviors in students. to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted with implementation of the student's individualized IEP.
- Participated in professional development workshops to enhance teaching skills and knowledge. workshops related to job responsibilities.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
Sub Separate Paraprofessional
Boston Public Schools
09.2008 - 06.2013
- Supported students with special needs in reading, writing, and math activities, fostering academic growth and confidence.
- Reinforced classroom behavior plans and guided student redirection with calm, consistent support.
- Shared student concerns and progress updates with teachers, specialists, and families.
- Supported classroom teachers with daily instructional activities and lesson preparation.
- Assisted students with reading, writing, and math practice, enhancing their understanding and skills in school settings.
- Supervised students during transitions, lunch, and recess periods.
- Conducted one-on-one tutoring sessions with struggling learners.
- Ensured student safety during classroom activities in classroom and outside environments.
- Met with parents about student needs to garner additional support.
- Offered students personalized educational, behavioral, and emotional support.
- Maintained focused, inclusive, and supportive learning environments.
- Evaluated individual student needs and assessed academic and social situations to create targeted strategies for improvement.
- Supported teachers in implementing behavior management strategies for students with challenging behaviors.
One to One Paraprofessional
Boston Public Schools
12.2006 - 09.2007
- Supported students in Boston Public Schools classrooms with one-on-one instructional assistance.
- Provided direct one-on-one support to students with disabilities in an educational setting.
- Assisted children in a sub-separate classroom ensuring a comfortable learning experience and the ability to actively participate in the learning process.
- Provided individualized support to each student during group activities.
- Assisted teachers with IEP accommodations and special education supports.
- Monitored student behavior and redirected attention using classroom routines.
- Implemented positive reinforcement strategies to encourage appropriate behaviors from students.
- Facilitated safe transitions between classrooms, lunch, and recess.
- Maintained confidential communication with families, teachers, and support teams.
- Participated in meetings and training designed to further develop skills necessary for working with special education students.
- Utilized creative teaching methods to engage students in learning activities.
- Utilized assistive technology devices to help children access instructional materials more effectively.
- Provided guidance to help promote social and emotional development within my caseload of students.
- Provided individualized support to each student during group activities. to each student during group activities.
Parent Liaison
Thom Boston Regional Consultation
01.2005 - 01.2006
- Coordinated social events, contacted families via phone and email, planned and attended parent support groups, assisted with equipment collection and distribution, identified community events and resources, and supported newsletters and mailings to enhance family engagement.
- Scheduled family meetings and maintained liaison calendars for Thom Boston Regional Consultation.
- Guided parents in understanding available resources and special education processes.
- Prepared meeting notes, outreach materials, and family correspondence for consultation services.
- Launched outreach initiatives targeting underserved community populations to improve access to resources and foster stronger family connections.
- Provided current information to parents through direct contact, newspapers and online means.
- Assisted with development of family-focused events, programs, and workshops.
- Conducted home visits for families of at-risk students.
- Delivered comprehensive information to parents about available support services, including counseling, childcare, prenatal care, substance abuse treatment, and job training, to empower informed decision-making.
Pediatric Health Advocate
Upham’s Corner Health Center
01.2003 - 01.2005
- Managed general case activities for ESL, WIC, DPW, and Legal Aid. Consulted with Primary Care providers, prenatal Social Workers, Home Care providers, and Mental Health clinicians on complex client situations. Provided cross-cultural translation services and education (HIV/AIDS, lead poisoning, WCC). Conducted home visits in conjunction with Prenatal Home Health program and Primary Care patients.
- Supported patient navigation at Upham's Corner Health Center through care coordination
- Guided patients to community resources and social service referrals
- Coordinated follow-up appointments for patients, ensuring timely care. and coordinated clinic communication
- Documented outreach, referrals, and case notes in health records
- Collaborated with care teams on patient advocacy plans
- Organized outreach events within the community aimed at increasing awareness about various health topics.
- Conducted on-site events and presentations for employer groups to present new and existing health services.
- Assisted with case management activities such as insurance authorizations, financial assistance programs, and other related tasks.
- Provided short-term emotional support through crisis intervention services.
- Served as a liaison between the provider team, patients, and caregivers by communicating pertinent information regarding diagnosis, prognosis, treatments options.
- Participated in interdisciplinary team meetings to discuss complex cases or coordinate care across settings.
- Provided health education and resources to patients.
- Provided emotional support for both patients and family members during times of stress or uncertainty.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
K1 Paraprofessional
Boston Public Schools
01.2000 - 01.2003
- Supported Boston Public Schools teachers during daily classroom instruction and activities.
- Supported students during academic instruction and assignments, providing individualized guidance to improve understanding and performance.
- Provided guidance to students in the classroom setting.
- Assisted children with daily tasks and homework, substituted for the teacher during absences, performed general paperwork, and communicated with parents daily to foster a supportive learning environment.
- Maintained organized learning spaces and managed classroom supplies to enhance student engagement and learning efficiency.
- Applied positive reinforcement to redirect negative behaviors.
- Communicated student needs to teachers, specialists, and school staff.
- Created and maintained positive relationships with students, parents, and colleagues.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted children at stations during small-group learning periods.
- Attended professional development workshops related to job responsibilities.
Toddler Teacher Assistant
Bright Horizons Family Solutions
01.1999 - 01.2000
- Developed and tailored children’s curriculum and classroom environment to meet individual developmental levels. Communicated with parents daily.
- Planned developmentally appropriate activities for Bright Horizons toddler classrooms.
- Supervised children during play, meals, naps, and outdoor time.
- Maintained clean, safe classroom spaces following Bright Horizons health standards.
- Facilitated social-emotional growth by implementing positive guidance techniques and calm redirection strategies.
- Communicated daily with families about care, routines, and child progress.
- Collaborated with lead teachers on lesson plans and classroom transitions.
- Encouraged creativity through art projects, music, storytelling, dramatic play.
- Supported potty training efforts by implementing consistent routines and positive reinforcement.
- Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Taught children foundational skills in colors, shapes and letters.
- Participated in professional development workshops related to early childhood education best practices.
- Established indoor and outdoor safe play environments for toddler-age children.
- Delivered individual attention through one-on-one instruction during playtime and circle time to enhance engagement and learning.
- Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Followed licensing guidelines and center procedures in daily administrative tasks.
Education
High School Diploma -
West Roxbury High School
West Roxbury, MA05-1995
Some College (No Degree) - Psychology
Roxbury Community College
Roxbury, MASome College (No Degree) - Psychology
Cambridge College
Cambridge, MASkills
- Medical Coordination
- HIPAA Guidelines
- Medical scheduling
- Records management
- Office administration
- Data entry
- Appointment coordination
- Front desk support
- Customer Interaction
- Client retention
- Microsoft Suite
- Google Suite
- Team Leadership
- Team collaboration
- Problem solving
- Effective communication
- Customer service
- Bilingual- English/Spanish
- Problem-solving
Languages
Spanish
Professional
Timeline
Admin
Baptiste Orthodontics
12.2017 - Current
K1/K2 & 6-8 Paraprofessional
Boston Public Schools
09.2013 - 06.2017
Sub Separate Paraprofessional
Boston Public Schools
09.2008 - 06.2013
One to One Paraprofessional
Boston Public Schools
12.2006 - 09.2007
Parent Liaison
Thom Boston Regional Consultation
01.2005 - 01.2006
Pediatric Health Advocate
Upham’s Corner Health Center
01.2003 - 01.2005
K1 Paraprofessional
Boston Public Schools
01.2000 - 01.2003
Toddler Teacher Assistant
Bright Horizons Family Solutions
01.1999 - 01.2000
High School Diploma -
West Roxbury High School
Some College (No Degree) - Psychology
Roxbury Community College
Some College (No Degree) - Psychology
Cambridge College