Sah'ji Sheppard
Chicago,IL
Summary
Customer-focused professional with experience in front desk operations, scheduling, and administrative support in fast-paced environments. Skilled in customer service, record management, and team collaboration, with a strong ability to stay organized and provide positive client experiences.
Overview
9
9
years of professional experience
Work History
Seasonal Worker
Nike
Chicago, Illinois
08.2026 - Current
- Organized Nike stockroom inventory using handheld scanners and RFID tools.
- Unloaded incoming Nike shipments and sorted merchandise by department.
- Product processing and disbursement
- Customer service aid in product availability and alternatives.
- Store/ floor collaboration and communication to ensure product refill, and additional gaps in staff.
Cause Driven Lead/Shift Supervisor
YMCA
Wilkes-Barre, Pennsylvania
04.2023 - 03.2026
- Facilitated front desk membership services, including account updates, cancellations, and record maintenance.
- Assisted members with questions, scheduling issues, and general support in a fast-paced environment.
- Maintained building safety and helped coordinate daily operations and member check-ins.
Assistant Manager
Amuessematte Corp
Tucson, AZ
11.2024 - 12.2024
- Managed customer reservations, supervised crowd control, and oversaw check-out processes to ensure a seamless experience for all customers.
- Assisted guests with check-in, checkout, payments, and last minute scheduling changes.
- Helped oversee daily operations and crowd flow to ensure efficiency and safety.
Team Member
Groundwork NOLA
New Orleans, LA
12.2017 - 07.2019
- Led and executed a range of green infrastructure projects, benefiting the community and local businesses.
- Aided in project implementation, ensuring adherence to environmental standards, and contributing to sustainable development efforts.
- Collaborated with a team to drive successful outcomes and a positive environmental impact.
Education
High School Diploma -
Warren Easton Charter High School
New Orleans, LA05-2021
Skills
- POS Systems
- Microsoft Office
- Adobe
- Conflict Resolution
- Team Collaboration
- Guest Relations
Timeline
Seasonal Worker
Nike
08.2026 - Current
Assistant Manager
Amuessematte Corp
11.2024 - 12.2024
Cause Driven Lead/Shift Supervisor
YMCA
04.2023 - 03.2026
Team Member
Groundwork NOLA
12.2017 - 07.2019
High School Diploma -
Warren Easton Charter High School