SAHUDI ANN MORALES
Fitchburg,MA
Summary
Experienced counseling professional skilled in individualized patient support, successfully enhancing client autonomy and regulatory compliance at SMOC. Proven leadership at Six Flags New and Windsor resulted in increased team productivity through clear communication and effective mentoring. Notable achievements include optimizing case management strategies and exceeding sales targets through motivational leadership. Committed to driving impactful client outcomes while fostering a collaborative team environment.
Overview
26
26
years of professional experience
Work History
Case Manager Low Threshold
SMOC
Fitchburg, MA
11.2024 - Current
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Conducted home visits to assess the safety of living environments for clients.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Utilized case management software and databases for efficient information tracking.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Conducted home visits to assess living conditions and support needs.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Case Manager
SMOC
05.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Residential Counselor
Wayside Youth and Family Support
07.2021 - 05.2024
- Provided culturally competent services, working with persons with diverse backgrounds
- Ensured residents acted in safe, age-appropriate way by setting limits for individuals and groups
- Transported and supervised residents during outings, appointments, and home visits
- Supported residential treatment plans and helped residents transition into programs
- Regularly patrol the residential and communal areas to verify the safety and security of residents
- Quickly addressed student and residential problems to avoid escalation and keep the residential environment peaceful and welcoming
- Verified the students' compliance with housekeeping requirements through consistent checks
Lead Omni
Dicks Sporting Goods
10.2020 - 05.2021
- Supervised team of 10 employees to maintain optimal performance and consistent operations
- Coached employees on speed and efficiency to improve team productivity
- Coached team to develop skills and overcome weaknesses to reach goals
- Resolved customer issues to restore confidence and meet contract terms
- Assigned projects and distributed tasks to team members per areas of expertise
Assistant Manager
Windsor
05.2019 - 07.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Planned and prepared workflow schedules, delegating tasks for [Number]- member team
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
- Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets
- Oversaw sales team productivity and results to attain revenue goals and performance targets
Driver
Advanced Auto
01.2019 - 03.2019
- Delivered goods and services to customers on time and in excellent condition
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained
Beauty Consultant - Manager
Five Below
01.2015 - 01.2017
- Company Overview: Five below Sherwood Plaza Shopping center, 1324 Worcester st
- (508) 655-0256
- Five below Sherwood Plaza Shopping center, 1324 Worcester st
- (508) 655-0256
Sandwich Artist - Assistant Manager
01.2012 - 01.2014
Lenox American Saw
01.2005 - 01.2006
Team Member
01.2010
Cashier and Stocking
PriceRite
01.2009
Chuck E Cheese's
01.2009
Assistant Manager
Genesis Security Services Inc
01.2006
Manager
Six Flags New
07.1999
- Directed public as needed
Education
High School Diploma -
Roger I. Putnam Vocational Technical Academy
Springfield, MA06.1999
No Degree - Medical Assistant
Ultrasound Diagnostics School
Springfield, MASkills
- Individualized counseling
- Patient support
- Utilization review
- Care coordination
- Financial support
- Clear communication
- Case needs assessment
References
Alexis Marquez, 916-224-1199
Languages
5
Skills
- Counseling and coaching
Timeline
Case Manager Low Threshold
SMOC
11.2024 - Current
Case Manager
SMOC
05.2024 - 11.2024
Residential Counselor
Wayside Youth and Family Support
07.2021 - 05.2024
Lead Omni
Dicks Sporting Goods
10.2020 - 05.2021
Assistant Manager
Windsor
05.2019 - 07.2020
Driver
Advanced Auto
01.2019 - 03.2019
Beauty Consultant - Manager
Five Below
01.2015 - 01.2017
Sandwich Artist - Assistant Manager
01.2012 - 01.2014
Team Member
01.2010
Cashier and Stocking
PriceRite
01.2009
Chuck E Cheese's
01.2009
Assistant Manager
Genesis Security Services Inc
01.2006
Lenox American Saw
01.2005 - 01.2006
Manager
Six Flags New
07.1999
High School Diploma -
Roger I. Putnam Vocational Technical Academy
No Degree - Medical Assistant
Ultrasound Diagnostics School
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