Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAI VARMA AKKALA

London

Summary

Dynamic hospitality professional with extensive experience at Marriott Hotel, excelling in front desk operations and guest relations. Proven track record in enhancing guest satisfaction through effective complaint resolution and upselling strategies. Proficient in hospitality software, demonstrating strong multitasking abilities and a commitment to operational excellence.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Marriott Hotel
Heathrow
07.2023 - Current
  • Greeted guests and managed check-in/out using digital platforms, ensuring efficient front desk operations.
  • Handled guest inquiries, complaints, and service requests, leading to improved satisfaction scores.
  • Coordinated housekeeping schedules and verified room readiness as per brand standards.
  • Assisted in booking management and updated daily occupancy and availability records.

Guest Service Assistant

IBIS Hotel
Hounslow
07.2022 - 07.2023
  • Delivered exceptional customer service at the front desk, increasing positive guest feedback.
  • Inspected rooms for cleanliness and reported maintenance issues for timely resolution.
  • Managed third-party and walk-in bookings using hotel reservation systems.
  • Promoted upselling strategies to boost revenue and repeat bookings.

Guest Relations Executive

Marriott Hotel
Gachibowli
07.2021 - 07.2022
  • Facilitated smooth guest check-ins and check-outs while maintaining accurate financial records.
  • Ensured all amenities were operational and reported service gaps proactively.
  • Communicated with internal teams to align room readiness and maintenance activities.

Education

MSc - Web Development

University of Roehampton
London, UK
12.2023

Bachelor’s Degree -

SR University
India
06.2021

Skills

  • Front Desk & Guest Services
  • Check-in/Check-out Operations
  • Hospitality Software & Systems
  • Housekeeping Coordination
  • Complaint Resolution
  • Reservation & Booking Management
  • Property Inspection & Maintenance Reporting
  • Upselling & Customer Retention
  • OYO App / Digital Tools Familiarity
  • Multitasking & Team Coordination

Timeline

Front Desk Associate

Marriott Hotel
07.2023 - Current

Guest Service Assistant

IBIS Hotel
07.2022 - 07.2023

Guest Relations Executive

Marriott Hotel
07.2021 - 07.2022

MSc - Web Development

University of Roehampton

Bachelor’s Degree -

SR University

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