Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICKALAUS B. FITTERER

Las Vegas,Nv

Summary

Dynamic and service-driven professional with a strong background in luxury hospitality, high-end sales, client engagement, operations, and team leadership. Adept at cultivating premium guest experiences, managing VIP clientele, and operating within elite resort environments. Demonstrates poise, discretion, and attention to detail in fast-paced, service-focused settings. Committed to upholding the highest standards of excellence and anticipating the needs of discerning guests and clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Fontainebleau
Las Vegas, Nevada
02.2024 - 03.2025
  • Greeted and checked in guests in a high-end, luxury hotel environment, ensuring a welcoming and seamless arrival experience.
  • Handled reservation modifications, billing inquiries, and guest requests with precision and professionalism.
  • Utilized Infor Hospitality Management System (HMS) to manage check-ins/checkouts, room assignments, and guest profiles.
  • Collaborated with concierge, housekeeping, and security teams to resolve guest issues quickly and maintain satisfaction.

Lead Stock Associate

MGM Resorts International - Mandalay Bay
03.2023 - 02.2024
  • Managed inventory control operations to support various departments within a luxury resort environment.
  • Coordinated incoming shipments and conducted routine audits to ensure accuracy and accountability.
  • Played a key role in optimizing stockroom organization and operational readiness.

Practice Development Manager

Evexias Health Solutions
12.2021 - 10.2023
  • Directed the execution of business growth initiatives, including service expansion and operational efficiency.
  • Led staff training and professional development to align team performance with strategic goals.
  • Achieved measurable improvements in customer engagement and profitability.

B2B Account Representative

Verizon
03.2017 - 02.2022
  • Cultivated and managed business client relationships, focusing on tailored solutions and long-term satisfaction.
  • Negotiated contracts and identified growth opportunities through up-selling and cross-selling initiatives.
  • Maintained deep knowledge of product offerings and market trends to better serve clientele.

Education

High School Diploma -

California State University, East Bay
Hayward, CA
05-2008

High School Diploma -

St. Patrick-St. Vincent High School
Vallejo, CA
06-2006

Skills

  • Front Desk & Guest Services
  • Reservation & Check-in/Check-out Procedures
  • Property Management Systems (PMS)
  • Inventory & Stockroom Operations
  • Business Development & Strategic Networking
  • Food Safety & Alcohol Compliance
  • Project & Account Management
  • Team Leadership & Training
  • Conflict Resolution & Communication

Certification

  • PILB License, R-2024-58227, 03/16/25
  • CHW II - Certified Health Worker
  • ServSafe Food Handler Certification, Nevada
  • TAM - Techniques of Alcohol Management, Nevada

Timeline

Front Desk Agent

Fontainebleau
02.2024 - 03.2025

Lead Stock Associate

MGM Resorts International - Mandalay Bay
03.2023 - 02.2024

Practice Development Manager

Evexias Health Solutions
12.2021 - 10.2023

B2B Account Representative

Verizon
03.2017 - 02.2022

High School Diploma -

California State University, East Bay

High School Diploma -

St. Patrick-St. Vincent High School

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