Said Afrah
Minneapolis,MN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Driver Trainer
Medical Delivery Services
04.2024 - 08.2025
- Developed and implemented training programs for new drivers, enhancing safety and operational efficiency.
- Conducted performance evaluations to assess driver competencies and identify areas for improvement.
- Facilitated hands-on training sessions, ensuring compliance with industry regulations and standards.
- Mentored junior trainers, fostering skill development and knowledge sharing within the team.
Caretaker
Advantage Home Health Care
04.2015 - 06.2025
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Trained new staff members, ensuring high standard of care across team.
Security Officer
G4S
04.2020 - 12.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Driver
Southdale Transportation Services
02.2019 - 04.2020
- Attended training sessions pertaining to child safety, first aid procedures, and driver improvement programs for continuous professional development.
- Worked collaboratively with other drivers in coordinating pickup/drop-off schedules for various after-school activities or field trips.
Customer Service Representative
YMCA Twin Cities
12.2015 - 06.2019
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
No Degree - Business Economics
MCTC
Minneapolis, MN09.2018
High School Diploma -
Wellstone International High School
Minneapolis, MN06.2018
Skills
- Customer Service
- Somali, English Fluency
- Staff Development
- Time Management
- Valid Driver's License
- Patience and understanding
Timeline
Driver Trainer
Medical Delivery Services
04.2024 - 08.2025
Security Officer
G4S
04.2020 - 12.2022
Driver
Southdale Transportation Services
02.2019 - 04.2020
Customer Service Representative
YMCA Twin Cities
12.2015 - 06.2019
Caretaker
Advantage Home Health Care
04.2015 - 06.2025
No Degree - Business Economics
MCTC
High School Diploma -
Wellstone International High School