Said Bourouh

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.

Observed equipment operation to diagnose and troubleshoot reported issues.

• Followed safety protocols to minimize workplace accidents.

• Provided friendly, courteous service to create memorable moments for guests.
• Delivered catered food and supplies to facility for on-time set-up.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Oversaw catering orders to verify accuracy and completeness.
• Maintained flexible work schedule to meet event needs.
• Arranged furniture and added decorations to assist in setting up for catering events.
• Inspected catering equipment and utensils regularly to manage wear and tear.
• Followed food safety practices and sanitation guidelines.

• Trained, coached, and mentored new sales associates for maximum performance.
• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Developed sales plans to increase market share, customer base and revenue.
• Greeted customers and provided product advice to increase sales.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Handled cash register operations and customer transactions to process payments.
• Participated in store meetings and product training sessions to understand and sell items.
• Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
• Developed and maintained knowledge of current sales and promotions.
• Processed and stocked merchandise in accordance with store standards.
• Performed inventory control procedures to manage stock.
• Kept detailed track of sales and customer information in company system.

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• Obtained client information by answering telephone calls.