Saida Davidson
Simi Valley,CA
Summary
Administrative support professional recognized for enhancing operational efficiency through meticulous documentation and clear communication. Experienced in coordinating multi-departmental workflows, managing service issues, and supporting asset protection efforts. Bilingual and technically skilled in Microsoft Office applications.
Overview
34
34
years of professional experience
Work History
Maintenance Administrator - Claims & Asset Protection
AT&T
Sherman Oaks, CA
12.2021 - 07.2025
- Collaborated with AT&T's internal claims team and insurance partners to support subrogation efforts, aiding recovery of funds from responsible parties.
- Supported reimbursement efforts from at-fault individuals or external entities, safeguarding company assets and mitigating financial loss.
- Identified third-party liability incidents causing damage to AT&T property or customer equipment, enabling timely response and recovery.
- Provided detailed documentation and coordinated communications to streamline the recovery process and ensure accurate tracking of losses and claims.
Maintenance Administrator Jeopardy Resolution Center
AT&T
Sherman Oaks, CA
02.2015 - 12.2021
- Monitored, documented, escalated, and resolved service orders and trouble tickets while coordinating with internal departments and field technicians to meet deadlines.
- Coordinated with field and internal departments on status updates, escalations, and completion of orders and trouble reports.
- Delegated tasks to field technicians to enhance service delivery and maintain operational flow.
- Provided administrative support across multiple tasks to facilitate smooth operations.
Maintenance Administrator Testing Tools Administration
AT&T
Pasadena, CA
05.2010 - 02.2015
- Maintained accurate database, records, and technical documentation; generated trouble reports and coordinated with technicians for timely issue resolution.
- Guided the team in resolving complex repair tasks, leveraging advanced expertise to enhance troubleshooting capabilities.
- Assist technicians in troubleshooting and repairing test systems & remote terminals.
- Assist technicians to evaluate and turn up new remote terminal systems.
- Add new remote terminals to the testing database.
- Documented issues with test equipment to facilitate resolution.
- Trained team in new processes and procedures, developed training materials, and contributed to creation of new M&P processes for improved operational efficiency.
Local Operations Center / Local Number Portability
AT&T
Reseda, CA
07.2001 - 05.2010
- Coordinated service delivery between AT&T and competitive local exchange carriers to ensure seamless operations.
- Assisted central office and field technicians in efficiently porting telephone numbers to and from AT&T, facilitating accurate service transitions.
- Generated trouble reports for CLECs and billing documentation for services rendered, enhancing clarity in service transactions.
- Facilitated training sessions for newly hired staff.
Telephone Operator
AT&T (Formally known as Pacific Bell)
Van Nuys, CA
07.1991 - 11.2000
- Call Management: Answer telephones, screen calls, and route them to the appropriate personnel or departments.
- Handled emergency calls, executed appropriate actions per emergency procedures, and ensured staff were promptly paged.
- Information Provision: Provide basic information about the company, services, or programs to callers and refer more complex questions to the right person.
- Captured and relayed accurate messages to enhance team communication and collaboration.: Take accurate messages for absent individuals and relay them promptly.
- Maintained detailed and accurate call logs and records to support efficient information retrieval.
Maintenance Administrator - Safety Committee
AT&T
Sherman Oaks, CA
12.2020 - 07.2025
- Hazard Identification: Identified physical, chemical, and operational danger through routine workplace inspections and walkthroughs.
- Risk Assessment: Evaluated workplace hazards and helped plan steps to lower or eliminate those risks.
- Incident Investigation: Assisted in investigating accidents, near-misses, and injuries to identify root causes and implement preventive measures.
- Regulatory Compliance: Understanding and applying safety standards set by groups like the Occupational Safety and Health Administration (OSHA).
- Effective Communication: Listened to employee safety concerns and reported findings clearly to upper management.
- Leadership and Teamwork: Worked with mixed teams of workers and managers to build a strong culture of safety.
- Conducted educational workshops on safety procedures to ensure compliance and promote a safe work environment: Led safety talks, orientations, and training sessions to enhance coworkers' understanding of safety procedures.
- Assisted employees during incidents to ensure calmness and enable effective emergency responses. Provided support to employees during incidents to maintain calm and facilitate effective emergency responses.
Education
Court Interpreter Certification - Court Interpreting English/Spanish
Los Angeles Valley College
Van Nuys, CA11-2026
B.A. - Liberal Studies
California State University, Northridge
Northridge, CASkills
- Claims management
- Claims processing
- Technical documentation
- Project management
- Risk assessment
- Operational reporting
- Conflict resolution
ADDITIONAL EXPERIENCE - Retail
- May Company Van Nuys, CA
- 9/10/1989 to 12/22/1990
- Cashier and customer service/managing transactions at the cash register and processing payments
- Stocking inventory/restocking and organizing merchandise on shelves and displays
- Provided excellent customer service by greeting shoppers, answering questions, and helping them find products
VOLUNTEER WORK
Simi Valley, CA, 2016, 2017, Supervised children ages during play, learning activities, meals, and transitions., Supported safe, positive routines by helping children follow directions, share materials, and stay engaged., Assisted with reading, crafts, games, cleanup, and age-appropriate activities in a group setting., Used patience, organization, and strong follow-through to support a structured, caring environment., School year
CAREGIVING EXPERIENCE
- Parent caregiver, autism support | Personal experience | 14 years
- Supported daily routines, transitions, communication needs, and sensory-friendly activities for an autistic child.
- Used patience, consistency, and clear communication to help reduce stress during changes in routine.
- Collaborated with teachers, therapists, or support providers to reinforce learning, behavior, and care strategies.
- Advocated for childs needs through respectful communication with school staff, service providers, and family members.
- Created organized routines and activity plans that encouraged independence, engagement, and confidence
Timeline
Maintenance Administrator - Claims & Asset Protection
AT&T
12.2021 - 07.2025
Maintenance Administrator - Safety Committee
AT&T
12.2020 - 07.2025
Maintenance Administrator Jeopardy Resolution Center
AT&T
02.2015 - 12.2021
Maintenance Administrator Testing Tools Administration
AT&T
05.2010 - 02.2015
Local Operations Center / Local Number Portability
AT&T
07.2001 - 05.2010
Telephone Operator
AT&T (Formally known as Pacific Bell)
07.1991 - 11.2000
Court Interpreter Certification - Court Interpreting English/Spanish
Los Angeles Valley College
B.A. - Liberal Studies
California State University, Northridge