Saida Dickerson
Brooklyn,NY
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Bartender
Skyline Billards
08.2023 - 09.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Collaborated with kitchen staff to expedite food orders for bar patrons while ensuring high-quality presentation standards were met.
- Ensured timely service for guests by quickly learning drink recipes and accurately measuring ingredients.
- Enhanced customer satisfaction by providing prompt and efficient drink service to pool guests.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
BARTENDER
THE ZOMBIE HOUSE
09.2019 - 02.2023
- Skilled in providing exceptional customer service and creating a welcoming atmosphere
- Maintain cleanliness and organization of bar area, including inventory management and restocking
- Keyholder
- Experienced in handling cash transactions, operating POS systems, and resolving customer issues promptly
- Proficient in preparing a wide variety of cocktails and drinks accurately and efficiently
- Developed creative cocktail menu and curated selection of craft beers and wines
- Managed inventory, ordering, and vendor relationships to ensure smooth operation of bar
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Restocking on bar snacks
- Daily Cleaning of bar utensils
- Monthly meetings
- Verifying age
- Recommend and upsell latest beers
- Trained in beer styles, flavor profiles, and brewery backgrounds to assist patrons
- Developed strong communication and problem-solving skills in fast-paced retail environment
- Ensured compliance with security protocols, cash handling procedures, and loss prevention measures
BARTENDER
Daleview
01.2019 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barback
Boobie Trap
03.2019 - 10.2019
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
HIGH SCHOOL EQUIVALENCY - Cocktail preparation, Customer service, Knowledge of alcohol, Attention to detail, Cash handling, English
Skills
- Cocktail preparation
- Customer service
- Knowledge of alcohol
- Attention to detail
- Cash handling
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Responsible alcohol service
Timeline
Bartender
Skyline Billards
08.2023 - 09.2024
BARTENDER
THE ZOMBIE HOUSE
09.2019 - 02.2023
Barback
Boobie Trap
03.2019 - 10.2019
BARTENDER
Daleview
01.2019 - 06.2021
HIGH SCHOOL EQUIVALENCY - Cocktail preparation, Customer service, Knowledge of alcohol, Attention to detail, Cash handling, English
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