Extensive expertise in costumer service and retail management. Expertise in handling medical billings, insurance claims and overall pharmacy related software. In-depth understanding of various online software and basic technical troubleshooting skills. Organized critical thinker, excellent communicator and works well under pressure. Excellent writing and typing skills. Proven ability to listen attentively and provide answers and solutions at a moments notice.
1. Working with patients, filling and refilling medical prescriptions.
2. Processed prescription insurance claims using a combination of off the shelf and customized computer-based applications.
3. Verified patient, prescription and third-party payer information to ensure efficient, effective and valid claims adjudication.
4. Assured that all third party (insurance) adjudication processes are completed in accordance with company protocol.
5. Reviewed and investigated all rejected claims to identify issues and solutions.
6. Called insurance carriers, physicians' offices and patients to acquire additional claims information.
7. Determined correct claims payment or denial for reimbursement.
1. Responsible for overseeing and managing all day‐today activities.
2. sourcing and acquiring inventory and stock.
3. Providing customers with in‐person and over the phone support.
4. Answering well over 100 calls per day.
5. Overseeing a team of employees.
6. Bookkeeping and payroll responsibility.
7. Working under pressure and providing solutions in real time.
1. Data entry
2. Orchestrated efficient routing by producing accurate shipping documentation and package labels.
3. Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
4. Shipping information and product tracking
5. Finalized shipping processes
6. Sourced and restocked various materials used in logics/warehouse setting
7. Provided export logistics support when necessary
8. Completed set goals and deadlines under tremendous time constraints.
• AI for Everyone
• Accounting and Finance for IT Professionals
• English in the Workplace
• Market Research and Consumer Behaviour
• Medical Emergencies
• Introduction to Psychology
• Science Literacy
• Introduction to the Biology of Cancer
• Renewable Energy and Green Building Entrepreneurship
• Sustainable Tourism: Promoting Environmental Public Health
• Global Diseases Masterclass
• Epidemiology: The Basic Science of Public Health