Saige Murphy
Independence,WI
Summary
I am a work driven person. I have a hard outer shell so not much gets past me. I put my all into my jobs/tasks. I pick up on things quickly, so training periods at jobs are usually short.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ashley Furniture Homestore
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Caretaker
Caretta Assisted Living
03.2024 - 08.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Education
High School Diploma -
Melrose-Mindoro High School
Melrose05-2024
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Paperwork Processing
Timeline
Customer Service Representative
Ashley Furniture Homestore
08.2024 - Current
Caretaker
Caretta Assisted Living
03.2024 - 08.2024
High School Diploma -
Melrose-Mindoro High School
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